Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chace Cromartie

Dallas,WV

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Stretch Zone
Plano, TX
06.2023 - 11.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Memorabilia Coordinator Intern

Fanatics
Dallas, TX
01.2023 - 04.2023
  • Spearheaded initiatives to improve internal processes, resulting in increased operational effectiveness.
  • Liaised with cross-functional teams to facilitate seamless project execution and information sharing.
  • Fostered a positive work culture by promoting open communication among peers.
  • Accomplished tasks according to direction and instructions.

Education

Bachelor of Science - Sports Management

Southern Methodist University
Dallas, TX
08.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Microsoft Excel
  • Scheduling
  • Payment Processing

Certification

  • Stretch Zone Method, Customer service representative, Stretch Zone, - June 2023- November 2023

Timeline

Customer Service Representative

Stretch Zone
06.2023 - 11.2023

Memorabilia Coordinator Intern

Fanatics
01.2023 - 04.2023

Bachelor of Science - Sports Management

Southern Methodist University
Chace Cromartie