Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Stretch Zone
Plano, TX
06.2023 - 11.2023
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Memorabilia Coordinator Intern
Fanatics
Dallas, TX
01.2023 - 04.2023
Spearheaded initiatives to improve internal processes, resulting in increased operational effectiveness.
Liaised with cross-functional teams to facilitate seamless project execution and information sharing.
Fostered a positive work culture by promoting open communication among peers.
Accomplished tasks according to direction and instructions.
Education
Bachelor of Science - Sports Management
Southern Methodist University
Dallas, TX
08.2025
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Microsoft Excel
Scheduling
Payment Processing
Certification
Stretch Zone Method, Customer service representative, Stretch Zone, - June 2023- November 2023