LOGAN CHACE

Work History

HTC Global Services

03.2024 - Current

Managed 50+ incoming tickets daily with an average 12 successfully resolved tickets per day.
Streamlined troubleshooting processes, reducing downtime and improving user satisfaction.
Conducted regular network assessments to identify potential bottlenecks and areas for improvement.
Contributed to successful project management by participating in cross-functional teams focused on streamlining technology systems.
Enhanced system reliability through routine maintenance and software updates.

the Guthrie Clinic

11.2021 - 03.2024

Troubleshot failed drives, warnings and unscheduled reboots
Experienced in supporting routers, switches, wireless access points and network servers
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes
Set up hardware and software in the best configurations to meet network performance requirements
Investigated and corrected problems with printers, copiers and other peripheral devices
Managed software and hardware issues for end-users
Found issues and implemented troubleshooting techniques to alleviate downtime and system failure
Aided over 20 clients daily by gaining remote access to computers and manipulating applications
Installed and supported Windows and desktop software, service packs, patches for clients

Higher Information Group

01.2021 - 10.2021

Provide exceptional customer service when performing installs of new equipment
Configure printers and MFP's, including loading firmware and pre-programming functions
Install MFP brands such as, Xerox, Toshiba, HP, Canon, Kyocera
Managed and planned projects of 15-20 device installs 5 times per month.
Setup, troubleshoot, and support desktop and laptops
Schedule all installs and pick up of new and used equipment
Orchestrate return of leased equipment to lenders
Installed and configured new equipment and systems according to company standards
Diagnosed and troubleshot system faults, finding equipment issues and resolutions
Maintained updated knowledge of all equipment, products, and services to properly educate customers

Office Equipment Source

01.2018 - 01.2021

Provide exceptional customer service to hundreds of clients when performing installs of new equipment
Configure multiple printers and MFP's, including loading firmware and pre-programming functions
Install MFP brands such as, Xerox, Toshiba, HP, Canon, Kyocera
Install modem, routers, and other networking equipment
Managed and planned projects of 15-20 device installs 5 times per month.
Setup, troubleshoot, and support desktop and laptops
Found and resolved problems through root cause analysis and research
Performed system analysis, documentation, testing, implementation, and user support for platform transitions
Utilized Remote Tech to maintain and update customer information, repair logs and inventory.
Participated in educational opportunities, maintaining working knowledge of company network and reading technical publications.