Chad Barnes
Spanish Fork,USA
Summary
Analytical Technical Manager adept at recruiting, leading and developing highly effective technical teams. Meticulous and driven with a passion for innovation and process improvement demonstrated over 6 years in technical roles.
Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance, customer service, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Curaleaf
09.2025 - Current
- Redesigned the product intake process across all 4 Utah locations
- Increased Average Transaction Value (ATV) by 9% since taking on the role, achieving the highest ATV company-wide nationally
- Maintained the lowest average transaction time of all statewide Curaleaf locations, improving customer flow without sacrificing quality of service
- Maintained full compliance with state cannabis regulations, resulting in zero corrective action items across all state inspections
- Stayed current on evolving state and company SOPs, proactively training staff on updated compliance and operational procedures
- Assisted in supervising daily pharmacy operations, including inventory control, seed-to-sale tracking, and point-of-sale management
- Coach associates on product knowledge, customer interactions, and closing techniques.
Team Lead Sales Associate
Curaleaf
03.2025 - 09.2025
- Promoted ahead of schedule — Earned two letters of recommendation from separate store managers for the Team Lead position. Achieved this in only 3 months as a part‑time employee, surpassing the typical 6–9 month requirement.
- Led team through record-breaking workload — Directed and supported staff during the busiest month in store history, maintaining team cohesion and performance while managing the highest workflow the location has ever experienced.
- Mentored junior sales associates, resulting in their rapid progression within the company.
- Streamlined sales processes for increased efficiency and improved team performance.
- Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
Store Associate
Curaleaf
12.2024 - 03.2025
- Accurately completed 70-80 transactions daily
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Manager
Zerorez
06.2022 - 07.2024
- Managed and supervised a team of 16-23 technicians
- Effectively increased upsell revenue by 11%.
- Increased job average by 15%
- Maintained or exceeded all KPI's despite having one of the lowest job counts in 5+ years.
- Led the team to highest customer satisfaction score in three years. (14% increase)
- Collaborated with other departments to ensure the timely completion of projects.
- Developed and implemented training Programs for technicians to enhance technical knowledge and performance.
- Monitored safety and compliance with applicable regulations.
- Troubleshot complex customer issues and provided timely solutions.
- Assisted in social media marketing strategies.
Carpet Cleaning Technician
Zerorez
06.2020 - 06.2022
- Skilled Technician with 3+ years of experience providing technical assistance and support to customers.
- Achieved an Upsell percentage over 42%
- Maintained up-to-date knowledge of product features and offered timely and accurate solutions to customer inquiries.
- Utilized problem-solving skills to quickly identify and resolve customer issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained one of the highest customer satisfaction ratings in Zerorez.
- Identified and analyzed damages to anticipate customer needs and build lasting relationships.
Deployment Engineer
Procesis
01.2020 - 11.2021
- Discussed issues with team members to provide resolution and apply best practices.
- Participated in software field testing to verify performance of developed projects.
- Programmed thousands of enterprise-grade handheld computers.
- Managed inventory, shipping, and receiving.
- Contributed a main-role in developing a 20% efficiency increase for device staging.
- Managed RMA processes and communicated with customers to insure timely repairs and meet expectations.
- Provided status updates to keep upper management informed and to reach goals.
Education
Associates Degree - Chemical Engineer Major
Utah Valley University
Orem, UT02-2021
High School Diploma - undefined
American Leadership Academy
Spanish Fork, UT05-2019
Skills
- Resilience and Adaptability
- Strategic Planning
- Detail oriented
- Complex Problem-Solving
- Negotiation and Persuasion
- Team Leadership
- Sales coaching
- Performance management
- Customer issue resolution
Accomplishments
- Nationally recognized inside of Zerorez for sales performance and customer satisfaction. 11/2022
- Recipient of national awards for latin ballroom dancing 03/2018
- Recipient of 2 state-level awards for Pennsylvania STEM competitions 01/2016
Timeline
Assistant Store Manager
Curaleaf
09.2025 - Current
Team Lead Sales Associate
Curaleaf
03.2025 - 09.2025
Store Associate
Curaleaf
12.2024 - 03.2025
Manager
Zerorez
06.2022 - 07.2024
Carpet Cleaning Technician
Zerorez
06.2020 - 06.2022
Deployment Engineer
Procesis
01.2020 - 11.2021
High School Diploma - undefined
American Leadership Academy
Associates Degree - Chemical Engineer Major
Utah Valley University