Chad Brown
Kissimmee
Summary
I’m a reliable, hardworking individual with strong communication skills and a passion for technology. I enjoy learning new things, helping others, and taking on responsibilities with a positive attitude
Overview
4
4
years of professional experience
Work History
Bellman/Shuttle Driver
CRB Hospitality
Orlando
08.2025 - 11.2025
- Hilton Orlando / DoubleTree by Hilton (Orlando) — Bellman
- Assisted guests with luggage during arrival and departure
- Escorted guests to rooms and explained hotel amenities
- Provided excellent customer service and responded to special requests
- Delivered packages, stored luggage, and assisted with transportation arrangements
- Maintained lobby and entry areas to uphold hotel standards
Front Desk Associate
CRB Hospitality
Orlando, FL
01.2025 - 08.2025
- Sonesta Hotel — Front Desk Associate
- Assisted guests with check-ins, check-outs, and room assignments
- Maintained accurate records, billing, and guest profiles
- Provided information about hotel amenities, local attractions, and services
- Handled high-volume guest interactions during peak hours
- Worked closely with security, housekeeping, and management to ensure smooth operations
- Delivered professional customer service and problem-solving support
Front Desk Agent
Best Western
Orlando, FL
07.2023 - 01.2025
- Best Western — Front Desk Associate
- Greeted guests and provided friendly, professional customer service
- Managed check-in/check-out procedures using hotel reservation systems
- Processed payments, issued room keys, and verified guest information
- Handled phone calls, reservations, and guest inquiries
- Coordinated with housekeeping and maintenance to ensure room readiness
- Resolved guest concerns calmly and efficiently
Front Gate Security
Hilton Orlando
Orlando, FL
01.2022 - 06.2023
- Hilton Orlando — Front Gate Security
- Monitored and controlled vehicle access at the hotel entrance
- Checked parking permits and overnight passes for guests and staff
- Ensured secure entry to the property and observed for suspicious activity
- Directed traffic and maintained safe, organized flow during busy periods
- Communicated with hotel security and front desk staff as needed
Education
Bachelor of Science - Information Technology
Valencia College
Kissimmee, FL10-2028
Skills
- Customer service
- Communication skills
- Time management
- English
- Guest services
- Computer literacy
Timeline
Bellman/Shuttle Driver
CRB Hospitality
08.2025 - 11.2025
Front Desk Associate
CRB Hospitality
01.2025 - 08.2025
Front Desk Agent
Best Western
07.2023 - 01.2025
Front Gate Security
Hilton Orlando
01.2022 - 06.2023
Bachelor of Science - Information Technology
Valencia College