MOSES NII NOI DOWUONA
DENMARK,SC
Summary
Dedicated and service-oriented Hospitality and Tourism Management major with over four years of hands-on experience in hotel operations, including front office, shuttle services, and housekeeping management. Proven ability to deliver exceptional guest experiences, streamline operational processes, and lead multicultural teams in fast-paced environments. A strong international perspective, pursuing higher education in the United States on a full scholarship. Selected participant of the prestigious Ambassador Andrew Young Fellowship Program, demonstrating leadership potential and commitment to global service. Adept at adapting quickly to new environments, fostering guest satisfaction, and supporting organizational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Porter/Bellman/Airport Shuttle Driver
La Villa Boutique Hotel
04.2022 - 02.2025
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Enhanced guest experience by providing timely and efficient luggage handling services.
- Optimized guest satisfaction by offering personalized recommendations for local attractions and dining.
- Assisted guests with transportation arrangements, increasing satisfaction with concierge services.
- Increased efficiency in luggage retrieval times, allowing for more seamless guest departure.
- Improved inventory management of cleaning supplies and guest amenities through careful monitoring.
- Maintained clean and safe lobby areas, contributing to welcoming environment for guests.
- Provided courteous and informative responses to guest inquiries, improving overall service ratings.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Contributed to company reputation for punctuality by consistently arriving at pick-up locations on time or ahead of schedule.
- Promoted company loyalty program to customers leading to increased repeat business over time.
- Reduced wait times for passengers by consistently adhering to established schedules and route plans.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided information about routes, destinations and timelines to inform passengers.
- Maintained clean and neat shuttle for passenger comfort.
- Transported customers to the Airport and from the Hotel.
House Keeper
La Villa Boutique Hotel
07.2021 - 03.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Private Driver
Mr. Bernard Awatey
12.2020 - 05.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Uber and Bolt Driver
Ghana Online Driving Union
01.2019 - 11.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Pump Attendant
Frimps Oil Company Limited
08.2017 - 01.2019
- Delivered exceptional service through timely responses to customer inquiries and concerns.
- Answered questions regarding fuel types, prices, and additional station services.
- Maintained a clean work environment to enhance customer satisfaction.
- Collaborated with team members to uphold cleanliness standards in the station area.
- Demonstrated multitasking skills while managing multiple refueling operations without sacrificing quality or safety.
- Handled cash transactions efficiently, ensuring accurate register balances at shift's end.
- Followed safety protocols while working, avoiding accidents and injuries.
- Confirmed excellent customer service by quickly resolving customer concerns.
Education
Bachelor of Science - Hospitality And Tourism Management
Voorhees University
Denmark, SC05-2029
Driving And Vehicle Licensing
Safe Drive Academy
Accra,Ghana11-2017
High School Diploma -
Ghanata Senior High School
Accra,Ghana01-2017
General Studies
Pantang Hospital Junior High School
Accra, Ghana12-2013
Skills
- Customer service
- Strong work ethic
- Clean driving record
- Problem-solving
- Safety awareness
- Punctual and dependable
- Heavy lifting
- Cleanliness and hygiene
- Ensuring customer satisfaction
Accomplishments
- Increased guest satisfaction scores by 20% over six months through improved front desk service and personalized guest experiences.
- Trained and supervised a team of 10 housekeeping staff, reducing room turnaround time by 30%.
- Handled over 100 guest check-ins and check-outs weekly with zero major complaints, maintaining a high standard of professionalism.
Language Spoken
English
Certification
- Employee Of the Year - 2024
- Ghana National Fire Service Certificate - 2024
- Ghana Driver's License and Certificate - 2019
- High School Certificate/Diploma - 2017
- Basic Education Certificate Examination - 2013
Employee of the Year and most Fashionable
- Awarded “Employee of the Month” in 2024 at La Villa Boutique Hotel for exceptional guest service, reliability, and consistent performance in both housekeeping and front office roles.
- Chosen as the face of La Villa Boutique Hotel’s holiday campaigns (Christmas 2024 & Valentine’s Day 2025) after being recognized as the “Most Fashionable Staff Member.” Featured in hotel advertisements broadcast on TV and radio, representing the brand’s elegance and premium guest experience to a national audience.
Timeline
Porter/Bellman/Airport Shuttle Driver
La Villa Boutique Hotel
04.2022 - 02.2025
House Keeper
La Villa Boutique Hotel
07.2021 - 03.2022
Private Driver
Mr. Bernard Awatey
12.2020 - 05.2021
Uber and Bolt Driver
Ghana Online Driving Union
01.2019 - 11.2020
Pump Attendant
Frimps Oil Company Limited
08.2017 - 01.2019
Bachelor of Science - Hospitality And Tourism Management
Voorhees University
Driving And Vehicle Licensing
Safe Drive Academy
High School Diploma -
Ghanata Senior High School
General Studies
Pantang Hospital Junior High School
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