Chad Carter
Fort lauderdale,FL
Summary
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Stays on top of demands in fast-paced environments and Maintains organized, clean and safe work areas with diligent attention to important details. Capable sales associate experienced working in challenging environments.
Aviation professional with solid foundation in managing ramp operations and ensuring operational efficiency. Consistently recognized for fostering strong team collaboration and achieving operational goals. Adaptable to changing needs and committed to maintaining safety and compliance in all tasks.
Overview
7
7
years of professional experience
Work History
Lead Ramp Agent
Spirit Airlines Inc.
Fort Lauderdale, FL
08.2023 - 05.2026
- Supervised ramp operations, ensuring timely aircraft turnaround and adherence to safety protocols.
- Coordinated with flight crews to streamline boarding processes and improve passenger experience.
- Implemented efficiency strategies that reduced ramp delay incidents and enhanced operational flow.
- Analyzed workflow processes, identifying areas for improvement and increasing overall productivity.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
Lead Ramp Service Agent
Menzies Aviation
Fort Lauderdale, FL
09.2022 - 08.2023
- Supervised ramp operations, ensuring safety and efficiency in aircraft servicing.
- Coordinated baggage handling, optimizing loading and unloading processes.
- Implemented workflow improvements, enhancing turnaround times for aircraft.
- Collaborated with flight crews to ensure timely departures and arrivals.
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Coordinated loading and unloading of baggage, cargo, and supplies, optimizing efficiency and minimizing delays.
- Supervised ramp operations to ensure timely aircraft turnarounds and adherence to safety protocols.
- Maintained accurate records for flight schedules, delays, and cancellations to ensure smooth operations.
Warehouse Associate
Floor&Decor
Pembroke Pines, FL
08.2021 - 10.2021
- Help customers find products as needed and answer customer questions.
- Moved large quantities of merchandise using pallet jacks, dollies, and hand trucks.
- Verified documentation accuracy and quality of incoming shipments.
- Assisted fellow warehouse workers with managing incoming and outgoing products.
- Resolved order fulfillment issues in close collaboration with customers and team members.
Sales Associate
Footlocker
Fort Lauderdale, FL
02.2019 - 08.2021
- Resolved customer concerns using strong communication and conflict management skills.
- Checked sister stores and online options to locate items for customers.
- Helped customers navigate store, complete sales and process returns.
- Operating Cash register.
- Put away merchandise and correctly record product inventory levels.
Night Stock Associate
BIG LOTS
Fort Lauderdale, FL
02.2021 - 06.2021
- Replenished out-of-stock items on sales floor, staged overstock, and rotated product to prevent spoilage.
- Customer service duties include greeting guests, providing product knowledge, and directing customers to requested merchandise.
- Unloaded incoming shipments from trucks with quick turnaround, lifting up numbers of pounds alone and higher loads using team lifting.
- Put out replenishments and new merchandise with well-built and organized displays.
- Packed and unpacked items to be stocked on shelves in stockrooms and sales floors.
- Moved heavy loads with pallet jacks, hand carts and reach trucks.
Merchandising Execution Associate
Home Depot
Pompano, FL
08.2020 - 12.2020
- MEAs perform in-store Merchandising Services activities such as merchandising projects, planogram maintenance and overhead organization.
- MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and maximize inventory turns.
- Verified proper shelf locations by checking style numbers, bin locations, and product documentation.
- Maintained organized merchandise displays with regular cleaning and recovery.
- MEAs provide superior customer service to both internal and external customers.
Education
High School Diploma -
Nova High School
Davie, FL06.2020
Skills
- Excellent verbal and written communication skills
- Collaborated effectively with team members to achieve project goals Followed management directives to ensure alignment with organizational objectives Demonstrated a commitment to personal development and skill enhancement
- Achieved timely project completion through effective time management and organization Facilitated safe pushback and towing operations, contributing to operational efficiency Delivered high-quality aircraft servicing, ensuring optimal performance and safety
- Assisted with loading and unloading materials Operated forklifts to transport goods safely Maintained awareness of safety protocols during operations Supported material handling processes Participated in warehouse operations Collaborated effectively with team members
- Led initiatives to enhance customer service strategies, improving overall satisfaction
- Developed and implemented critical thinking workshops to boost team problem-solving capabilities
- Managed customer service operations, ensuring swift resolution of complex issues
Timeline
Lead Ramp Agent
Spirit Airlines Inc.
08.2023 - 05.2026
Lead Ramp Service Agent
Menzies Aviation
09.2022 - 08.2023
Warehouse Associate
Floor&Decor
08.2021 - 10.2021
Night Stock Associate
BIG LOTS
02.2021 - 06.2021
Merchandising Execution Associate
Home Depot
08.2020 - 12.2020
Sales Associate
Footlocker
02.2019 - 08.2021
High School Diploma -
Nova High School