Jeffrey Jordan
Aroura,IL
Summary
Organized and dependable candidate successful at managing multiple tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Lead Ramp Agent
Alliance Ground International
Rosemont, IL
08.2022 - 05.2025
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
- Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.
- Mitigated risk of equipment damage or loss by maintaining diligent oversight of ground support assets and ensuring proper storage procedures were followed.
- Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
Security Guard
Silva Securities
Saint Charles, IL
04.2022 - Current
- Work independently and collaboratively to resolve urgent issues to protect lives and property.
- Record observations and occurrences to complete and submit nightly incident report.
- Respond quickly to emergency situations to assess and deflect issues.
- Check and verify photo identification prior to granting facility access.
- Answer after hour emergency call line, investigate disturbances, trespassers, and contact law enforcement and emergency response personnel to escalate crises.
- Oversee nightly monitoring and patrol buildings and grounds.
- Secure premises and personnel by patrol property and monitor surveillance equipment.
Automotive Lube Technician
Valvoline Instant Oil
Batavia, IL
07.2022 - 02.2023
- Worked alone or in team-based systems to meet daily quota.
- Assisted other lube technicians to enable timely completion of service tickets.
- Greeted customers and answered questions about oil changes and other services.
- Suggested additional services to customers in order to meet upsell goals.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Cleaned automotive service bays and removed debris to promote organized work environment.
- Kept shop areas neat, clean, and free of safety hazards.
- Conducted vehicle inspections and recorded results in database to comply with Illinois vehicle inspection requirements.
Regional Manager
Center For Covid Control
Rolling Meadows, IL
01.2020 - 01.2022
- Improved customer experience by creating custom testing locations to insure public safety.
- Launched over 5 new locations through effective management of property acquisitions and construction.
- Grew strong vendor network and customer-oriented testing locations and services.
- Supervised staff to optimize specimen processing and productivity while maintaining OSHA and operational standards for several location.
- Worked diligently to resolve unique and recurring complaints, and enhancing operations.
Delivery Driver
Jimmy Johns Sandwich Shop
Geneva, IL
10.2019 - 08.2020
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Kept detailed records of deliveries and money received from customers.
- Inspected load security and checked for damages.
- Completed on-time deliveries by choosing best and most efficient routes.
- Expertly made high volume of deliveries.
Order Fulfillment Specialist
Animal Supply Company
Bartlett, IL
12.2018 - 10.2019
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Pre-assembled containers to be easily selected by packing associates.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Prepared and checked outbound shipments for accuracy.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Collaborated with team members to complete timely orders and avoid delays.
- Transported merchandise pallets to move in warehouse.
- Picked and packed order items.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Performed proper lifting and handling techniques to maintain safe working environment.
Education
High School Diploma -
South Elgin High School
South Elgin, IL06.2018
Skills
- Verbal and Written Communication
- Call and Complaint Investigation
- Staff Management
- Assertiveness
- Effective Working Relationships
- Guest Services Assistance
- Superior Customer Service
- Managing Operations and Efficiency
- Shipment Loading
- Labeling and Wrapping
- Purchasing Orders and Requisition
- Data Accuracy
- Correct Labeling
- Product Tagging
- Stocking and Replenishing
- Heavy Lifting
- Warehouse Fulfillment
- Merchandise Requisition
- Organization and Categorization
- Rotate Stock
- Standard Operating Procedures
- Order Picking Skills
- Enter Data
- Package Verification
- Shipment Packing
- Product Signage and Labeling
- Equipment Operation
- Accounting Records
Accomplishments
- Awarded [Certificate of Completion] Valvoline Motor Oil basic Training
Timeline
Lead Ramp Agent
Alliance Ground International
08.2022 - 05.2025
Automotive Lube Technician
Valvoline Instant Oil
07.2022 - 02.2023
Security Guard
Silva Securities
04.2022 - Current
Regional Manager
Center For Covid Control
01.2020 - 01.2022
Delivery Driver
Jimmy Johns Sandwich Shop
10.2019 - 08.2020
Order Fulfillment Specialist
Animal Supply Company
12.2018 - 10.2019
High School Diploma -
South Elgin High School