Chad Covey
Austinburg,OH
Summary
Adept at managing high-stress situations, I enhanced customer loyalty at Home Depot through empathetic service and effective conflict resolution. My tenure as a Processor C/press Operator at Presrite further honed my critical thinking and teamwork skills, significantly contributing to productivity improvements. My approach combines active listening with a focus on impactful achievements.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
09.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Processor C/press Operator
Presrite
02.2019 - 03.2020
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
Education
High School Diploma -
New Tech West High
West 117th St Cleveland Ohio06-2017
Skills
- Customer service
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Home Depot
09.2023 - 03.2024
Processor C/press Operator
Presrite
02.2019 - 03.2020
High School Diploma -
New Tech West High
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