Chad Crapia
Peoria,AZ
Summary
Seasoned Operations Manager and talented leader with over 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing both drivers and office teams while improving processes and increasing productivity. Bringing solid understanding of transportation industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
21
21
years of professional experience
Work History
Account Manager
CR England - Global Transportation
Casa Grande, AZ
06.2020 - 02.2025
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Brought in more than 6 new dispatch staff and developed a new training outline, monitored their progress, and continued with one on one mentoring and direction to maximize productivity.
- Oversaw and improved total Level of Service for a Dedicated Wal-Mart Grocery account finishing the last four years strong with the best on-time percentage since the inception of the account for CR England.
- Conduct performance reviews each quarter, offering praise and recommendations for improvement.
- Oversee day-to-day operations, including supervising 3-person teams across four different shifts.
- Advanced productivity KPIs by leading trainings on procedures and safety practices. Averaging an EBIT of around 12%.
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Driver Manager
Schneider National Inc.
Phoenix, AZ
10.2018 - 09.2019
- Coordinated with drivers to organize timely pickup and delivery.
- Addressed driver communications and provided required data to drivers.
- Monitored and maintained high level of on-time delivery reliability service and performance
- Managed all aspects of daily delivery, including routing, driver supervision and DOT compliance.
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Maintained energy and enthusiasm in fast-paced environment.
Customer Relations Specialist
American AIrlines
Tempe, AZ
08.2016 - 08.2018
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Worked in a fast-paced environment by fielding complaints, conducting investigations, on behalf of handicapped individuals. Reporting results to the customer and American Airlines.
Dedicated Account Manager
Werner Enterprises
Phoenix, AZ
10.2003 - 11.2014
- Hired as a Fleet Manager for the Western Region in October 2003.
- Excelled as a Fleet Manager within 6 months was in the top 10% of all Fleet Managers within Werner in production, retention, and on-time service.
- In 2004 moved to Office Max Dedicated operations.
- In 2005 returned to the Western 11 where I was promoted to Assistant Row Supervisor over 11 other Fleet Managers.
- In 2006 I moved on to Dedicated Operations in Dallas, TX, while there I joined the travel team, where I was critical in assisting accounts across Werner's network with needed coverage, training, and account trouble-shooting.
- In 2009, I was responsible for the successful start up of the Harley Davidson Account, working closely with Ron Talley from Crane Freight Services. During the time I was responsible for the account I was able to maintain an 85% or lower Operating Ratio.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Education
High School Diploma -
Vintage High School
Napa, CASome College (No Degree) - Liberal Arts And General Studies
Napa Valley College
Napa, CASkills
Account management
Customer service
Teamwork and collaboration
Relationship building
Strategic planning
Issue resolution
Team Training
Operations
Staff management
Performance evaluations
Management collaboration
Family Time
I am an outdoors enthusiast who enjoys traveling with my family to explore new cities and wilderness areas.
Hobbies
I am an avid bowler and enjoy bowling in league play when my work / life balance is aligned.
I enjoy Rifle and Pistol shooting
Additional Information
United States Marine - Honorable Discharge
Sleeper Top Secret Clearance
While serving in the Marine Corps I was a member of the Military Police
K-9 / SWAT Teams
Criminal Investigations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Account Manager
CR England - Global Transportation
06.2020 - 02.2025
Driver Manager
Schneider National Inc.
10.2018 - 09.2019
Customer Relations Specialist
American AIrlines
08.2016 - 08.2018
Dedicated Account Manager
Werner Enterprises
10.2003 - 11.2014
High School Diploma -
Vintage High School
Some College (No Degree) - Liberal Arts And General Studies
Napa Valley College
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