Chad Curless
New Carlisle,IN
Summary
Personable and dedicated Customer Service Representative/Sales Representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Louisville Tile
South Bend, IN
04.2015 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Drove inside sales and increased customer accounts through targeted promotions.
Break Press Operator
A&A Sheet Metal
Laporte, IN
04.2013 - 04.2015
- Loaded and unloaded materials, changed tools and selected sequences to produce desired parts.
- Operated and programmed Cinncinnati press brake to produce materials according to strict specifications.
- Troubleshot issues with equipment or processes when necessary.
- Performed regular maintenance tasks on the brake press machine including lubrication, cleaning, and tightening of bolts and nuts.
- Communicated with other departments regarding any changes in production orders or schedule requirements.
Shift Leader
Five Star Sheets
New Carlisle, IN
06.2000 - 02.2010
- Supervised and led employees to maintain productivity and customer service levels.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Operated all machines through all departments
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted general manager with operations game plan and company initiatives implementation.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
Education
High School Diploma -
New Prairie High School
New Carlisle, IN06-2000
Skills
- Inside Sales
- Product Sales
- Inbound and Outbound Calling
- Paperwork Processing
- Call Management
- Report Generation
- Product Knowledge
- Complaint resolution
- Shipping and receiving understanding
- Problem-solving abilities
- In-store support
- Microsoft Excel
- Retail sales customer service
- Forklift certification
- Shipping and Receiving knowledge
Timeline
Customer Service Representative
Louisville Tile
04.2015 - Current
Break Press Operator
A&A Sheet Metal
04.2013 - 04.2015
Shift Leader
Five Star Sheets
06.2000 - 02.2010
High School Diploma -
New Prairie High School
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