Chad Duckworth
Sachse
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Service Advisor
Caliber Auto Care
09.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
General Manager
Pep Boys
02.2022 - 07.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Firestone Complete Auto Care
03.2004 - 01.2022
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced operational risks while organizing data to forecast performance trends.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX06.1989
Skills
- Multitasking and Organization
- Staff education and training
- Workflow Management
- Team Collaboration
- Quality Control
- Process Improvements
- Understanding Customer Needs
- Strategic sales knowledge
Accomplishments
- Achieved sales goals by introducing customer benefits for parts and service maintenance tasks.
- Won several achievement certificate in customer satisfaction.
Timeline
Service Advisor
Caliber Auto Care
09.2023 - Current
General Manager
Pep Boys
02.2022 - 07.2023
General Manager
Firestone Complete Auto Care
03.2004 - 01.2022
High School Diploma -
Lakeview Centennial High School
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