Chad Dunham
Herriman
Summary
Assistant Service Manager with over 10 years of experience in customer service and operations within the automotive and property management industries. Demonstrated ability to enhance guest retention and improve key performance indicators, such as KPI and social media reviews, through optimized service workflows. Expertise in fostering client relationships, managing vendor partnerships, and training teams to deliver exceptional service. Committed to surpassing organizational objectives and elevating client satisfaction.
Overview
12
12
years of professional experience
Work History
ASSISTANT SERVICE MANAGER
Asbury Automotive
01.2023 - Current
- Elevate guest retention by 15% through exceptional service delivery from the entire team, proactive follow-up, and enhanced CRM scores, utilizing CDK, CXI, Dealer Rater, and social media.
- Continuously elevating KPI metrics by employing creative strategies, sustaining superior retention, and aiding team engagement with emerging generations.
- Boosting TLE scores by over 2 points through ongoing relationship management with guests after vehicle purchases and informing about factory-included services.
Client Relationship Manager
Independance LLC
01.2021 - 01.2023
- Directed client relations to ensure optimal retention levels.
- Directed marketing initiatives while providing consultative leadership across company and enhancing customer life cycle
Executive Assistant
CVP FLP
01.2014 - 01.2021
- Facilitated operational coordination, marketing support, and tenant communications across multiple properties
- Directed vendor collaborations, conducted strategic outreach for property promotions, and refined reporting and scheduling processes to boost efficiency and client satisfaction.
Education
Intermediate Certificate - Japanese Language And Business Practices
Kai Ninhongo Gakou
Shin-Okubo, Japan05-2018
Some College (No Degree) - Buissness Administration
Palomar College
San Marcos, CASkills
- X-Time and CDK proficiency
- Microsoft Office expertise
- Dealer Daily and TLE proficiency
- Guest-centric service certification
- Service advisor certification
- Toyota certification
- Japanese language proficiency
Affiliations
- International Travel
- Woodworking
- Concerts, Its been a great place to network myself in the local community
- Baking, Everyone loves my mix berry cobbler
- DIY home projects
Timeline
ASSISTANT SERVICE MANAGER
Asbury Automotive
01.2023 - Current
Client Relationship Manager
Independance LLC
01.2021 - 01.2023
Executive Assistant
CVP FLP
01.2014 - 01.2021
Intermediate Certificate - Japanese Language And Business Practices
Kai Ninhongo Gakou
Some College (No Degree) - Buissness Administration
Palomar College
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