KEVIN NUEZCA
Glendale Heights,IL
Summary
Results-driven Customer Service Professional with 9+ years in automotive, retail, and manufacturing sectors. Expertise in managing digital workflows and resolving complex customer inquiries. Transitioning to remote/hybrid roles while maintaining high productivity and technical troubleshooting skills. Recognized for effectively handling escalated issues and contributing to team objectives.
Overview
9
9
years of professional experience
Work History
Assistant Service Manager
TOYOTA
St. Charles, IL
11.2021 - Current
- Managed high volume of inbound/outbound digital and telephonic inquiries, achieving strict adherence to response-time service level agreements (SLAs).
- Bridge the gap between technical mechanics and customers by simplifying complex diagnostic data into actionable solutions.
- Coordinated service schedules and parts logistics via Microsoft Teams, enhancing cross-departmental collaboration.
- Utilized VMWare and CDK Global to multitask across multiple customer accounts, guaranteeing data integrity for all transactions.
Production Assembler / Quality Assurance
SIEMENS
Buffalo Grove, IL
04.2021 - 11.2021
- Executed precision assembly and fabrication of HVAC equipment, ensuring compliance with strict quality control standards to maintain product integrity.
- Maintained detailed digital logs of parts and inspections in Excel and internal spreadsheets, facilitating accurate tracking of production output and aiding quality assurance.
- Demonstrated autonomy and focus in a production-heavy environment, consistently achieving daily output quotas and contributing to overall team performance.
Assistant Manager / Sales Associate
FINISH LINE
Schaumburg, IL
10.2016 - 07.2021
- Promoted to Assistant Manager for consistently exceeding sales targets and demonstrating leadership in conflict resolution.
- Managed digital inventory logs and financial reporting, achieving zero discrepancies during corporate audits.
- Established strong customer rapport, driving 20% increase in repeat business over 4 years.
- Trained new hires on POS software, security protocols, customer engagement standards to enhance service quality.
Education
Associate of Arts -
College of DuPage
Glen Ellyn, ILAssociate of Science -
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Glenbard East High School
Lombard, ILSkills
- CDK Global
- Salesforce
- Omni-channel support
- Asynchronous communication
- Remote support
- Microsoft Teams
- Zoom
- Slack
- Outlook
- VMWare
- Advanced Data Entry
- Technical communication
- Time management
- Remote communication
- Digital records
- Conflict de-escalation
Professional References
- Brian Miller, Service Manager, St. Charles Toyota, 847-471-7200, Former Direct Supervisor
- Aaron Rivera, Store Manager, Finish Line, 773-860-4035, Former Direct Manager
- Ewa Imiolek, Production Supervisor, Siemens, 847-312-6562, Former Supervisor
- Natalia Czachor, Professional Colleague, Amazon Fresh, 847-722-9359, Peer Reference
Timeline
Assistant Service Manager
TOYOTA
11.2021 - Current
Production Assembler / Quality Assurance
SIEMENS
04.2021 - 11.2021
Assistant Manager / Sales Associate
FINISH LINE
10.2016 - 07.2021
Associate of Arts -
College of DuPage
Associate of Science -
College of DuPage
High School Diploma -
Glenbard East High School