OSCAR GONZALES
Westchester
Summary
Experienced Customer Service Specialist with over 6 years in customer care and conflict resolution. Proven ability to thrive in fast-paced environments, delivering exceptional service while managing diverse customer needs. Committed to leveraging skills to enhance the Service Advisor Writer role and contribute to organizational success.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Service Advisor
TASCA FORD
Yonkers
2023 - Current
- Welcomed customers and assessed their needs, ensuring a positive service experience.
- Scheduled service appointments and managed technician workload efficiently.
- Updated customers on service progress and provided accurate completion time estimates, enhancing customer satisfaction.
- Addressed and resolved customer complaints promptly, improving overall service quality.
Service Advisor
HONDA WHITE PLAINS
White Plains
2022 - 2023
- Inspected vehicles for repairs or maintenance needs, providing informed recommendations to customers.
- Reviewed completed service orders to verify compliance with dealership standards and quality assurance.
- Prepared invoices for services rendered, ensuring accurate billing and timely payment collection.
Service Writer
NORTHEAST KIA
White Plains
2020 - 2022
- Initiated automotive services and repairs by identifying performance problems and recommending appropriate services to enhance vehicle performance.
- Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
- Ascertains automotive problems and services by listening to customers' description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
- Maintained customer rapport by clearly explaining estimates and expected vehicle return, securing customer approval for repairs, and addressing questions and concerns promptly.
Warehouse Assistant Supervisor
LaserShip
Port Chester
2018 - 2020
- Supervised daily warehouse operations and managed team performance to meet operational goals.
- Implemented warehouse layout improvements that streamlined workflow.
- Coordinated with drivers to ensure timely shipment and receipt of packages.
- Trained employees on safety procedures and operational best practices regularly.
Auto technician
Auto Care Luke Oil
White Plains
2015 - 2018
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Executed routine maintenance, including oil changes and tire rotations, to ensure vehicle reliability and safety.
- Inspected engines, brakes, and tires for maintenance needs.
- Installed new tires on customer vehicles following manufacturer's guidelines for size and pressure ratings.
- Explained service recommendations and repair options to customers, ensuring understanding and satisfaction.
- Recorded service records and updates in company database, maintaining accuracy for efficient service history tracking.
Education
Associate of Applied Science - Automotive Program
Rockland Community College
Certification - Auto-mechanic Program
Southern Westchester BOCES
Skills
- Warranty verification
- Complaint Resolution
- Quality focus
- Time Management
- Productivity
- Estimating
- CDK Global
- Reynolds & Reynolds
- Total Customer Connect (TCC)
- Alldata
- Holman fleet
- Problem solving
- Interpersonal Skills
- Listening skills
- Adaptable
- Bilingual
- Safety management
- Conflict resolution
- Team leadership
Certification
Automotive Program , Westchester BOCES Certification
Timeline
Service Advisor
TASCA FORD
2023 - Current
Service Advisor
HONDA WHITE PLAINS
2022 - 2023
Service Writer
NORTHEAST KIA
2020 - 2022
Warehouse Assistant Supervisor
LaserShip
2018 - 2020
Auto technician
Auto Care Luke Oil
2015 - 2018
Associate of Applied Science - Automotive Program
Rockland Community College
Certification - Auto-mechanic Program
Southern Westchester BOCES