Richard Walsh
Arlington,TX
Overview
31
31
years of professional experience
Work History
Service Manager
King Of Texas Roofing Co.
06.2015 - 10.2023
- Developed and maintained positive relationships with customers to build rapport and trust.
- Scheduled inspections and service calls for customers in need of roof repair.
- Resolved customer complaints in a professional and timely manner.
- Created proposals for roof penetrations and repairs.
- Created work orders and invoices for completed jobs.
- Supervised two repairs crews to meet business goals and customers' expectations.
- Developed relationships with product manufacturers and property managers.
- Verified validity of manufacturer warranties.
- Monitored service staff performance and provided feedback for improvement.
Repair Foreman
King Of Texas Roofing Co.
07.1992 - 06.2015
- Investigate and repair leaks at quality standards for commercial clients.
- Perform and properly seal roof penetrations.
- Complied with OSHA standards and company safety procedures at each service call.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Inspected completed work to verify quality standards and compliance with criteria.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Reviewed project details to specify correct materials and equipment for job sites.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Monitored usage of supplies and materials to establish cost effective operations.
Skills
- Scheduling
- Schedule management
- Customer service
- Cost estimation
- Creating proposals
- CPR certified
- OSHA compliance
- Data entry and filing
- Warranty verification
- Conflict resolution
- Multitasking
- Organization
References
- Jeff Newberry - Chief Estimator at King of Texas Roofing (972) 877-0294
- Darryl Feist - Supervisor of Production at King of Texas Roofing (972) 877-1024
- Dale Motsinger - Repair Foreman at King of Texas Roofing (972) 877-0300
Timeline
Service Manager
King Of Texas Roofing Co.
06.2015 - 10.2023
Repair Foreman
King Of Texas Roofing Co.
07.1992 - 06.2015
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