Chad Eapmon
Lakeside Park
Overview
12
12
years of professional experience
Work History
Operations Supervisor
DHL Express
03.2025 - Current
- Manages and coordinates hub operational activities to ensure the safe, timely, and cost effective processing of shipments
- Establishes and maintains a record keeping system for all hub operations regarding volume, damage, safety incidents, and productivity
- Oversees the loading and unloading of any: trucks, trailers, air containers, or airline pallets
Acting QCC Duty Manager
DHL Express
04.2023 - 03.2025
- Actively monitor team compliance to the QCC Processes. Address individual issues immediately, organize training, refreshers, briefings, etc., to ensure that the knowledge gaps are closed.
- Ability to provide quality and timely information and counsel with regards to activities, issues and development in the QCC.
- Ability to lead shipment investigation, coordinate actions and ensure relevant parties are kept informed of progress.
- Support the QCC Specialists by directly intervening in any difficult and complex escalations requiring immediate attention.
QCC Specialist
DHL Express
03.2022 - 04.2023
- Perform real-time shipment monitoring and management to identify potential shipment failures and escalate to proper contacts.
- Apply established diagnostic processes to identify root causes and work with the Network to resolve the roadblocks.
- Escalate un-resolved issues to QCC management on a timely basis for further action.
- Catalogue and review service failure cases to identify reoccurring issues.
OCNT Agent
DHL Express
07.2020 - 03.2022
- Manifesting procedures
- Knowledge of OCNT, Axis, ECIS, DCVS3
- Troubleshooting technical problems for users from the sort who are actively using OCNT but encountering problems
- Directly responsible for the producing the outbound manifests for all active flights/trucks exiting CVG. And without those manifests the material loaded onto those movements cannot be properly processed at any location
Quality Control Agent
DHL Express
03.2016 - 07.2020
- Forklift Operator
- Assisted with SameDay/Customer pickups
- General Requests
- Hub Support/SDR
- Repack distressed freight
Reload Agent
DHL Express
10.2015 - 03.2016
- Examine and inspect containers, materials, and products to ensure that packing specifications are met.
- Obtain, move, and sort products, materials, containers, and orders, using hand tools.
- Seal containers or materials, using glues, fasteners, nails, and hand tools.
Crew Trainer
McDonalds
04.2014 - 07.2015
- Maintain sanitation, health, and safety standards in work areas.
- Clean food preparation areas, cooking surfaces, and utensils.
- Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
- Take food and drink orders and receive payment from customers.
- Clean, stock, and restock workstations and display cases.
Crew Member
Jets Pizza
08.2013 - 04.2014
- Clean and restock workstations and display cases.
- Measure ingredients required for specific food items being prepared.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Serve orders to customers at windows, counters, or tables.
- Prepare dough, following recipe.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH05-2028
High School Diploma - undefined
Scott High School
Taylor Mill, Ky05.2015
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Compliance management
Timeline
Operations Supervisor
DHL Express
03.2025 - Current
Acting QCC Duty Manager
DHL Express
04.2023 - 03.2025
QCC Specialist
DHL Express
03.2022 - 04.2023
OCNT Agent
DHL Express
07.2020 - 03.2022
Quality Control Agent
DHL Express
03.2016 - 07.2020
Reload Agent
DHL Express
10.2015 - 03.2016
Crew Trainer
McDonalds
04.2014 - 07.2015
Crew Member
Jets Pizza
08.2013 - 04.2014
High School Diploma - undefined
Scott High School
Bachelor of Science - Operations Management
Southern New Hampshire University
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