Empowered musicians to help them achieve their goals and grow by recommending gear and maintaining and fostering relationships with customers and building a book of business through outbound and inbound contact.
Consistently hit and usually exceeded sales goals, achieved high conversion rates and met other metric goals throughout tenure as Gear Adviser.
Helped team members and other co workers, particularly new hires to learn and implement effective strategies that contributed to many of their growth and success, and constantly strove to collaborate and provide feedback to management to explore best business practices and sales techniques through the work from home transition and throughout the implementation and fine tuning of salesforce and other systems.
Acedemic Adviser
Western Governors University
Murray , UT
01.2014 - 02.2024
Established and nurtured rapport with students enrolled in competency based bachelor degree programs in business management by calling them and coaching them through the entirety of their enrollment.
Met retention, talk time, and graduation goals, and other metrics consistently during my tenure.
Helped people realize their academic potential and succeed and progress through their programs.
Sales
Self Employed Web
Layton, Utah
02.2015 - 09.2019
Traveled all over the United States to a different city/state each weekend to sell a variety of imported products at a variety of different types of trade shows.
Recruited and managed sales teams, handled booking of shows and travel, coaching team members, inventory, purchasing and product development.
Grew business to a staff of 10-15 employees before departing ways with my business partner to join Guitar Center as a Gear Adviser.
Box Office Superviser
Utah Jazz/Delta Center
Salt Lake City , UT
03.2002 - 06.2007
Supervised team of 15-20 agents on event nights for box office for concerts, events, basketball games and trade conventions.
Balanced books and counted out employees every night and helped with scheduling, recruiting and interviewing for new hires.
Ran the will call trouble shooter station, helping with issues for VIP tickets, developing rapport with Jazz players' family and friends, season ticket owners, executives for the team and the arena, and news and media agencies.
Called out to customer base during non event days and sold group and season tickets packages. Trained other agents on effective rapport building and sales techniques when calling.
Education
Bachelor of Arts - English
University of Utah
Salt Lake City
05-2002
Skills
Excellent knowledge of gear and decades of experience recording solo work, collaborations with bands, and other solo artists
Intense passion for the business and for helping empower other musicians to grow and improve and enjoy the gift of music
Stellar ability to relate to customers of all demographics who shop with Musicians Friend and Guitar Center
Natural ability to close sales, always maintaining high conversion rates and consistently exceeding demand goal
Strong work ethic and ability to adapt and collaborate with teammates and management to explore exciting and new possibilities of pursuing and retaining customers
Team oriented and motivated to help co workers succeed and thrive, and to also learn new skills from them