Chad Funk
Fraud Analyst
Leander,TX
Summary
Achieved a significant reduction in online fraud at Brooks Running, saving millions through expert data analysis and fraud detection. Excelled in training and development, expert level proficiency in Kount, and adept at de-escalation, leading to unparalleled customer and company trust. Enhanced sales and market presence for ATAGO USA, demonstrating a unique blend of technical and interpersonal skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Fraud Analyst
Brooks Running
3 2021 - Current
- Created and analyzed transaction reports to identify fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Saved estimated $84 million over 5.5 years when compared to industry average fraud rate.
- Fine Tuned fraud system rules, reducing manual review rate of orders to 1/4th industry average.
- Reduced chargeback rate to 1/4th industry average.
- Maintained order decline rate 60 times lower than industry average.
- Trained multiple people in fraud detection, analysis, and best practices.
- Created training manual for internal use of fraud tool and developed procedures for handling multitude of fraud related issues.
Fraud Specialist
Brooks Running
03.2018 - 03.2021
- Reduced online fraud by over 93% YOY in first year, saving hundreds of thousands of dollars.
- Reduced order review rate by 800% within first year in roll.
- Coordinated with multiple legal teams, registrars, and internal actors to take down dozens of fraudulent websites.
- Close working relationship with fraud tool provider Kount, participating in a case study and webinar at their request.
Runner Experience Specialist
Brooks Running
10.2014 - 3 2018
- Assisted tens of thousands of customers in all things Brooks via phone, email, and instant chat.
- Worked within the department to standardize and improve certain processes such as exchanges and defective reporting.
- Helped train new employees in systems and ways to handle difficult customers..
- Supported the Defective Footwear Team by compiling data and putting together defective reports.
Technical Customer Service Representative
ATAGO USA
05.2013 - 05.2014
- Answered customer’s technical questions, usually via phone and/or email.
- Generated over $300,000 worth of sales in less than a year.
- Researched and broke into new and unexplored markets for refractometers.
- Expanded into untapped markets by representing ATAGO USA at multiple trade shows across the country
Education
Bachelor of Arts - Business Management
Eastern Washington University
Cheney, WA 01.2008 - 08.2012
Skills
Proficient in Kount
Fraud Detection
Data Analysis
Training and Development
Knowledgeable of Fraud Strategies
De-escalation
Timeline
Fraud Specialist
Brooks Running
03.2018 - 03.2021
Runner Experience Specialist
Brooks Running
10.2014 - 3 2018
Technical Customer Service Representative
ATAGO USA
05.2013 - 05.2014
Bachelor of Arts - Business Management
Eastern Washington University
01.2008 - 08.2012
Fraud Analyst
Brooks Running
3 2021 - Current
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