Chad Gatewood
Coastal Lawn Management
Guyton,GA
17
years of professional experience
Dynamic owner/operator with expertise in business planning and operational excellence. Skilled in staff training, relationship management, and efficient resource allocation, resulting in improved service delivery and heightened customer satisfaction.
Work History
Owner/Operator
8 Years 7 Months- Managed daily operations, ensuring efficient lawn care services and high customer satisfaction.
- Developed and executed marketing strategies to increase client base and improve brand visibility.
- Trained and mentored new staff, fostering a culture of teamwork and excellence in service delivery.
- Oversaw budgeting and financial planning, optimizing resource allocation for maximum profitability.
- Established strong relationships with suppliers, ensuring quality materials at competitive prices.
- Analyzed customer feedback to refine services, improving overall client experience and retention rates.
- Coordinated scheduling and logistics for lawn care projects, maximizing workforce efficiency and productivity.
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Trained and motivated employees to perform daily business functions.
- Trained new team members in proper lawn maintenance techniques, ensuring consistent quality across all projects.
- Managed financial aspects of the business, including invoicing, budgeting, and expense tracking to ensure profitability.
- Provided excellent customer support by addressing inquiries promptly via email or phone calls from current clients or potential prospects interested in services offered by the company.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Performed equipment maintenance and repairs to keep tools functional for projects.
Corporate Operations Manager
8 Years- Streamlined operational processes to enhance efficiency across multiple departments.
- Developed and enforced standard operating procedures to ensure compliance and consistency.
- Mentored junior staff on best practices in operations management and workflow optimization.
- Facilitated training sessions on new systems and technologies to improve team capabilities.
- Oversaw project timelines and resource allocation for successful completion of operational goals.
- Managed complex projects from inception to completion by effectively allocating resources, setting priorities and meeting deadlines.
- Provided executive-level support to senior leaders in the areas of strategic planning, financial forecasting, risk mitigation, and more.
- Introduced automation technologies into day-to-day workflows to enhance efficiency without sacrificing quality or accuracy of outputs.
- Developed innovative solutions for complex business challenges, ensuring continued growth and profitability for the company.
- Managed vendor contracts for optimal service delivery, competitive pricing, and overall value to the organization.
- Oversaw facilities management, ensuring a safe, compliant, and productive work environment for all employees.
- Increased company revenue with the successful execution of key business development strategies and client acquisition efforts.
- Established strong relationships with clients, vendors, and partners to facilitate seamless communication and collaboration across all levels of the organization.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
- Led cross-functional teams in implementing cost-saving initiatives and process improvements.
Education
Associate of Science - Criminal Justice
Skills
Business planning
Documentation and reporting
Hiring
Staff training and development
Operations management
Strategic planning
Cross-functional collaboration
Cross-functional team coordination
Team leadership
Timeline
Owner/Operator
Coastal Lawn Management
01.2018 - CurrentRead More
Corporate Operations Manager
EnviroVac LLC
01.2010 - 01.2018Read More
Indiana University
Associate of Science from Criminal Justice
Read More