- Avid Reader
- Enjoy walking/jogging for overall physical and mental well-being
- Music
- Strategy Games
- Mindfulness Practices
- Wine Tasting
- Acting and Theater
- Watching Movies and TV Shows
- Video Gaming
CHAD GREENOUGH
BAYOU VISTA,TX
Summary
Dynamic Sr Quality Analyst with expertise in Tosca and Azure DevOps at American National Insurance Company. Proven track record in requirements analysis and test case creation, enhancing product quality. Strong team leadership and communication skills foster collaboration, driving successful project outcomes and operational excellence. Committed to continuous improvement and quality assurance.
Overview
22
22
years of professional experience
2
2
Certification
Work History
Sr Quality Analyst
American National Insurance Company
04.2006 - 04.2025
- Supported leadership team with reporting and analysis, to inform strategies.
- Interacted with internal customers to understand business needs.
- Collaborated with stakeholders to identify business needs and data sources.
- Created test cases and automation scripts.
- Estimated work requirements and labor hours for sprint planning.
- Performed regression, exploratory and negative tests.
- Oversaw test planning, workload balancing and assignment delegation.
- Communicated between product owners and developers to clarify features.
- Provided regular updates to team leadership by communicating problems or bugs.
- Reported problems and concerns to management.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Developed and maintained quality assurance procedure documentation.
- Created and revised procedures, checklists and job aids to reduce errors.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Performed tests and inspections to conform to established standards.
- Conducted investigations into questionable test results.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Assistant Manager
Jack in the Box
06.2003 - 07.2005
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment use and encouraged participation in training focused on developing key skills.
Education
Master of Arts - Theater Arts
Texas Tech University
Lubbock, TX05-2003
Skills
- Team leadership
- Tosca and Azure DevOps expertise
- Requirements analysis
- Test case creation
- Test management tools
- Writing test cases
- Test case management
- Automation skills
- Web application testing
- Documentation skills
- Test script development
Accomplishments
Perfect Attendance Record for over 15 years at American National.
Earned EVERY designation offered by LOMA, except one. (It had a foreign language requirement).
Outstanding Vice President of Education, District 56, Toastmasters
Affiliations
- Toastmasters International
- Citymark Church
Certification
LOMA: FLMI, FFSI, FSRI, PCS, AAPA, ARA, AIAF, AIAA, AIRC, ASRI
Toastmasters: DTM
Interests
Software
Microsoft Office
Azure DevOps
Tosca
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k matchTimeline
Sr Quality Analyst
American National Insurance Company
04.2006 - 04.2025
Assistant Manager
Jack in the Box
06.2003 - 07.2005
Master of Arts - Theater Arts
Texas Tech University
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