Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Gustafson

Kasson,MN

Summary

Proven manager at Safelite Auto Glass with expertise in customer service and team leadership. Enhanced client retention through strategic relationship building and exceptional workmanship. Skilled in time management and problem-solving, consistently delivering high-quality installations while fostering a productive work environment.

Overview

28
28
years of professional experience

Work History

Manager

Safelite Auto Glass
07.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.

Manager/Installer

City Auto Glass
09.2020 - 07.2024
  • Developed strong relationships with suppliers and improving overall project profitability.
  • Coordinated scheduling for multiple projects simultaneously, maximizing efficiency and minimizing downtime between jobs.
  • Increased client retention rates by consistently delivering exceptional workmanship and addressing any concerns promptly.
  • Led a team of installers, ensuring timely completion of projects and maintaining high levels of customer satisfaction.
  • Streamlined inventory management, reducing waste and ensuring adequate supplies for each project.
  • Implemented best practices for efficient installations, resulting in higher customer satisfaction ratings.
  • Mentored junior installers, fostering professional development through hands-on training and guidance.
  • Operated tools, equipment, and machinery according to safety standards.
  • Calculated materials and time needed for each job.
  • Used appropriate PPE to reduce risks when working with electrical and communications systems.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Auto Glass Installer

City Auto Glass
09.2016 - 09.2020
  • Delivered prompt, reliable service for clients by completing installations within designated timeframes.
  • Improved overall productivity by maintaining an organized workspace and efficiently managing daily tasks.
  • Reduced repeat service requests by ensuring proper auto glass installation and addressing any concerns prior to job completion.
  • Provided exceptional customer service during mobile services appointments making it convenient for our clients.
  • Resolved customer complaints professionally, offering solutions or alternative services when necessary to maintain satisfaction levels.
  • Demonstrated adaptability to various vehicle makes and models, ensuring seamless auto glass installation regardless of the vehicle type.
  • Collaborated with team members on large-scale projects, streamlining the installation process and improving overall efficiency.
  • Contributed to company''s reputation for quality workmanship by consistently producing flawless auto glass installations.
  • Retained long-term clients who returned for additional services by establishing trust and rapport.
  • Enhanced customer satisfaction by efficiently installing and repairing auto glass with attention to detail.
  • Replaced seals around windows to prevent water leakage and protect surrounding structures.
  • Met or exceeded company-defined quality and production goals.
  • Maintained inventory of automotive tools and installation materials.

Auto Glass Installer

K & M Glass
09.1997 - 09.2016
  • Supported business growth by consistently receiving positive feedback from customers, leading to increased referrals.
  • Expanded client base through word-of-mouth recommendations due to outstanding workmanship.
  • Achieved consistent results with careful adherence to manufacturer guidelines while performing windshield replacements or repairs.
  • Utilized specialized tools and equipment effectively, resulting in precise cuts and perfect fits during auto glass installations.
  • Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
  • Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
  • Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
  • Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
  • Provided quality auto glass installation services, windshield replacement, and crack repair.
  • Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
  • Delivered prompt, reliable service for clients by completing installations within designated timeframes.
  • Improved overall productivity by maintaining an organized workspace and efficiently managing daily tasks.

Education

High School Diploma -

Dovr-Eyota High School
Eyota, MN
05.1992

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Task delegation
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Customer relationship management (CRM)
  • Performance evaluations
  • Clear communication

Timeline

Manager

Safelite Auto Glass
07.2024 - Current

Manager/Installer

City Auto Glass
09.2020 - 07.2024

Auto Glass Installer

City Auto Glass
09.2016 - 09.2020

Auto Glass Installer

K & M Glass
09.1997 - 09.2016

High School Diploma -

Dovr-Eyota High School

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