CHAD GUSTAFSON
Marlborough,MA
Summary
Project Manager Professional with 15+ years experience directing the execution of IT Projects. Works well with people at all levels of the organization, including with key stakeholders, executive management, customers and outside vendors.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Project Manager
Middlesex Savings Bank
03.2019 - 10.2023
- Managed projects from procurement to commission.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Coordinated with external vendors to deliver IT project components.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Provided detailed project status updates to stakeholders and executive management.
- Implemented best practices to drive quality IT project delivery.
- Wrote, updated and maintained project documentation.
- Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
Program Manager
Spencer Technologies
06.2017 - 07.2018
- Provided leadership and guidance to Project Managers and Project Coordinators working on pin pad implementation projects
- Made recommendations, provided consultation, and gave advice to help facilitate decisions
- Developed new standards and installation guidelines
- Assisted in resolving and satisfying customer requests and internal operational issues
Project Manager
CVS (Randstad Technologies)
02.2016 - 01.2017
- Directed all phases of IT projects, from Initiation to Implementation
- Developed weekly executive presentations and reports to facilitate project evaluation
- Monitored timelines and flagged potential issues to be addressed
- Coordinated design meetings and decisions across internal departments and teams
- Managed labor budget and provided forecasts for Business Support Projects
ITO Project Manager
Staples Inc.
08.2014 - 01.2016
- Partnered with business teams to new, lower priced, outsourcing partners
- Developed transition plans that ensured there would be minimal/no interruption to service
- Managed vendor selection process for specific projects including determining options, identifying and vendor selection
- Facilitated monthly and quarterly service performance meetings between Staples IT and Outsourcing Partners
- Assessed vendor products and maintained positive vendor relations
- Recommended process and systems improvements such as Purchase Order Process Flow
Project Manager
The TJX Companies, Inc.
08.2009 - 04.2014
- Executed strategic plans and projects to in-store systems to grow revenues, reduce costs, improve quality, and increase operating efficiency across all TJX Divisions in the US, Canada and Europe
- Collaborated with Security, Development, QA and Business partners to implement PCI projects for the point of sale system
- This included PCI remediation, software upgrades and patching, vulnerability scanning, POS device hardening and EMV
- Ensured project artifacts were in compliance with SOX
- Partnered with Global Sourcing and Procurement on the RFP development, execution and vendor evaluations
- Directed cross project meetings to ensure all teams were aware of key planning assumptions, risks/issues so that conflicts/constraints between the projects were identified and being addressed
- Developed, delivered and presented regular updates to Senior IT, Business and Executive management
- Developed and maintained the multi-year TCOs
Senior Business Analyst
The TJX Companies, Inc.
08.2006 - 09.2009
Project Manager
Staples Inc.
12.2004 - 05.2006
- Partnered with Store Operations, Fixtures & Equipment, Store Planning and Field Representatives on the planning and execution of major in-store merchandise initiatives
Business Analyst
Staples Inc.
09.2001 - 12.2004
Visual Merchandising Specialist
Staples Inc.
07.1998 - 09.2004
Store Operations Manager
Staples Inc.
01.1996 - 07.1998
Education
Bachelor of Arts - Business Administration: Accounting & Finance
Worcester State College
Worcester, MA01.1995
Skills
- Project management
- Project planning and development
- Cross-functional collaboration
- Software development life cycle
- Risk management
- Stakeholder management
- Processes and procedures
- Budgeting and forecasting
Certification
Project Manager Professional (PMP), Project Management Institute, 09/01/09, 1634015
Accomplishments
- Six Sigma Yellow Belt Certification, The TJX Companies
- Six Sigma Green Belt Training, Staples Incorporated
Timeline
Project Manager
Middlesex Savings Bank
03.2019 - 10.2023
Program Manager
Spencer Technologies
06.2017 - 07.2018
Project Manager
CVS (Randstad Technologies)
02.2016 - 01.2017
ITO Project Manager
Staples Inc.
08.2014 - 01.2016
Project Manager
The TJX Companies, Inc.
08.2009 - 04.2014
Senior Business Analyst
The TJX Companies, Inc.
08.2006 - 09.2009
Project Manager
Staples Inc.
12.2004 - 05.2006
Business Analyst
Staples Inc.
09.2001 - 12.2004
Visual Merchandising Specialist
Staples Inc.
07.1998 - 09.2004
Store Operations Manager
Staples Inc.
01.1996 - 07.1998
Project Manager Professional (PMP), Project Management Institute, 09/01/09, 1634015
Bachelor of Arts - Business Administration: Accounting & Finance
Worcester State College
Similar Profiles
Harjinder KaurHarjinder Kaur
FSA at Ohio Savings Bank A Division Of New York Community BankFSA at Ohio Savings Bank A Division Of New York Community Bank
Tammy AlfanoTammy Alfano
Loan Administrative Assistant/CSR/Bank Teller at Greenville Savings BankLoan Administrative Assistant/CSR/Bank Teller at Greenville Savings Bank
KTisha DillonKTisha Dillon
Bank Teller at Citizens Savings BankBank Teller at Citizens Savings Bank