Chad Haberle
Master Plumber
Saylorsburg,PA
Summary
Dynamic project coordinator with a proven track record at Deluxe Plumbing & Heating, excelling in workload management and customer service. Successfully supervised multiple projects, optimizing budgets and enhancing team performance. Known for effective communication and strategic problem-solving, ensuring timely project delivery and high client satisfaction. Knowledge in all aspects of the plumbing profession with hands on experience in all phases of plumbing installation and service work.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Project Coordinator, Billing Coordinator
Deluxe Plumbing & Heating / Haller Enterprises
04.2022 - 09.2024
- Kept projects on schedule by managing deadlines.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Handled monthly billing within projects
- Input job related expenses
Service Manager
Deluxe Plumbing & Heating
10.2016 - 03.2022
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored service staff performance and provided feedback for improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Technician
Deluxe Plumbing & Heating
10.2012 - 09.2016
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Inspected equipment to diagnose operational issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Explained diagnostic findings to customers and outlined repair or service options.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly
- Performed all aspects of plumbing service technician- Installation of water heaters, fixture repair and replacement, drain cleaning, water treatment.
Plumber
Michael Brent Plumbing
05.2008 - 09.2012
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Repaired plumbing systems, components, and equipment.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Lead Finish Plumber on new construction
Plumbing Apprentice
Evan Hibbs Plumbing
09.2005 - 04.2008
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Assisted master plumbers with complex projects, resulting in successful completion within deadlines.
Education
Master Plumbers License - Plumbing
PHCC Master Plumber Class
Allentown, PAAssociate's Degree Accounting Finance - Accounting Finance
Churchman's Business School
Easton, PASkills
Project coordination
Workload management
Customer service
Performance monitoring
Budget coordination
Employee scheduling
Certification
Allentown Master Plumbing License
Timeline
Project Coordinator, Billing Coordinator
Deluxe Plumbing & Heating / Haller Enterprises
04.2022 - 09.2024
Service Manager
Deluxe Plumbing & Heating
10.2016 - 03.2022
Service Technician
Deluxe Plumbing & Heating
10.2012 - 09.2016
Plumber
Michael Brent Plumbing
05.2008 - 09.2012
Plumbing Apprentice
Evan Hibbs Plumbing
09.2005 - 04.2008
Master Plumbers License - Plumbing
PHCC Master Plumber Class
Associate's Degree Accounting Finance - Accounting Finance
Churchman's Business School
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