Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chad Harris

Foley,United States

Summary


Exceptional eye care professional with keen ability to assess customer needs, meet quality standards, and evaluate customer satisfaction. Dedicated Optical professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager

Lenscrafters
12.2021 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures, including Every Patient Matters.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.

Team Lead

Lenscrafters
03.2020 - 12.2021
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Lead Lab Technician/Eyewear Consultant

Lenscrafters
12.2015 - 03.2020
  • Enhanced lab efficiency by optimizing testing procedures and streamlining workflow processes.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Eyewear Consultant

LensCrafters
05.2013 - 12.2015
  • Maintained a positive working relationship with the doctor's office, sales floor, and lab to ensure delivery of quality eyewear.
  • Enhanced sales performance by building strong rapport with clients and understanding their specific eyewear requirements.
  • Collaborated with optometrists and opticians to provide seamless patient care, facilitating accurate prescription orders and adjustments.
  • Educated customers on proper eyewear care and maintenance, prolonging the lifespan of their glasses or contact lenses.

Education

BA in Political Science -

Humboldt State University
Arcata, CA
06.2004

Skills

  • Assist and order for customers; Lens & Frames
  • Verify, Dispense, and Sale glasses
  • Adjustment & Repairs
  • File Prescriptions, HIPAA, Insurance, & Related Reports
  • Effectively advised customers on frame selections
  • Work Daily Reports
  • Staff Development
  • Recruitment and hiring
  • Effective communication
  • Business acumen
  • Adaptability and flexibility
  • Interpersonal skills

Certification

ABO Certified

Timeline

Assistant Manager

Lenscrafters
12.2021 - Current

Team Lead

Lenscrafters
03.2020 - 12.2021

Lead Lab Technician/Eyewear Consultant

Lenscrafters
12.2015 - 03.2020

Eyewear Consultant

LensCrafters
05.2013 - 12.2015

BA in Political Science -

Humboldt State University

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Chad Harris