Summary
Overview
Work History
Education
Skills
OTHER RELEVANT WORK EXPERIENCE
Certification
Timeline
Generic

Chad Hultman

Omaha,NE

Summary

Expert in customer relations with over 20 years of experience, recognized for enhancing customer satisfaction and effectively resolving conflicts. Demonstrated ability to meet performance targets in remote environments through active listening and empathy. Strong communicator skilled in engaging with diverse organizational stakeholders.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Territory Sales Associate

Hershey
Omaha, Nebraska
09.2022 - Current
  • Manage the distribution of authorized Hershey products, ensuring availability across the assigned territory.
  • Increase the presence of top-selling items within stores and outlets.
  • Execute effective merchandising strategies, including building and replenishing secondary displays.
  • Implement merchandising plans to align with promotional strategies.
  • Utilize various display vehicles to enhance product visibility and highlight promotions.
  • Track sales activities, reporting on the effectiveness of promotions and account changes.
  • Cultivate strong relationships with retailers to foster collaboration and drive sales.
  • Actively listen to customer needs, provide tailored solutions, and maintain trust.

Data Abstractor

QAT Global - State of Nebraska
Lincoln, NE
12.2020 - Current
  • Collect and abstract essential data from violent death cases for NVDRS and SUDORS reporting systems.
  • Maintain CDC Secure Access Management database, ensuring high-quality data abstraction standards.
  • Abstract critical information from violent death cases to support accurate reporting.
  • Ensure quality control of data in CDC Secure Access Management database.

Senior Community Specialist, Brand Marketer

Uber Technologies, Inc
11.2013 - 06.2020
  • Onboard new driver-partners through in-person and online support, fostering platform engagement.
  • Maintained 94% customer service satisfaction while converting 78% of new drivers within two weeks.
  • Earned recognition as a top performer for customer satisfaction globally for two years.
  • Collaborated with internal and external stakeholders on regulatory compliance and documentation processes.
  • Contributor and co-creator of "Steps of Service, best practices to enhance customer interactions."
  • Conducted team training sessions emphasizing empathy, recognition, and active listening skills.
  • Provided multi-channel support to customers via chat, email, and direct, in-person interactions.
  • Developed promotional events to elevate Uber brand presence during significant national sports events.

Education

Digital Marketing Certification

Metropolitan Community College
Omaha, NE
01.2022

Associate of Arts - Marketing & Communications

Bellevue University
Bellevue, NE

Skills

  • Marketing strategy
  • Organizational skills
  • Communication proficiency
  • Collaborative teamwork
  • Leadership abilities
  • Google Workspace
  • Microsoft Office Suite
  • Data visualization (Tableau)
  • Team collaboration (Slack)
  • Project management (JIRA)
  • Twilio integration
  • Query building expertise
  • WOK proficiency
  • Task management (Asana)
  • Customer relationship management (Salesforce)
  • Human resources management (Workday)
  • Data analysis (Chronicle)
  • ICD-9 coding expertise
  • Mindbody software proficiency

OTHER RELEVANT WORK EXPERIENCE

Assistant Media Buyer & Media Accounts Payables | 01/2004 to 10/2013
Redstone Communications Group - Omaha, NE

  • Provided detailed Research and Planning reports to analyze which media channels will be most effective for the client
  • Collaborated with media vendors on rates & availability
  • Created budget analysis reports outlining where clients' advertising dollars are/projected to be allocated as part of the clients' overall marketing plan
  • Collaborated with Senior Media Buyer and Account Executives to review media performance reviews

Certification

Through The Customers Eyes

National Training Seminars

November 2021

Certificate of Work Ethic Proficiency

Bring Your 'A' Game

The Center for Work Ethic Development

November 2021

Timeline

Territory Sales Associate

Hershey
09.2022 - Current

Data Abstractor

QAT Global - State of Nebraska
12.2020 - Current

Senior Community Specialist, Brand Marketer

Uber Technologies, Inc
11.2013 - 06.2020

Digital Marketing Certification

Metropolitan Community College

Associate of Arts - Marketing & Communications

Bellevue University

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