Chad Kelley
Pataskala,OH
Summary
Dynamic Transportation Supervisor with proven success at DSV, excelling in operations management and team leadership. Expert in logistics optimization and performance metrics, driving compliance and enhancing customer satisfaction. Adept at cross-functional collaboration and complex problem-solving, fostering a culture of safety and efficiency within high-performing teams.
Overview
10
10
years of professional experience
Work History
Transportation Supervisor
DSV
New Albany, USA
12.2025 - Current
- Manage a team of OTR and kitting drivers, ensuring all routes and schedules run efficiently.
- Manage driver payroll, timecards, PTO requests, and attendance records.
- Oversee compliance programs including DOT regulations, vehicle inspections, and driver qualification files.
- Coordinate and document random drug and alcohol testing.
- Partner with dispatch and warehouse teams to ensure timely deliveries and operational coordination.
- Review and maintain trip logs, fuel reports, and transportation documentation.
- Support and coach drivers to maintain safety, service, and performance standards.
- Step in for local deliveries only when necessary.
Transportation Supervisor
McLane Co. Food Service Distribution
Columbus, USA
08.2024 - 08.2025
- Provides direct supervision for entire location fleet of Drivers.
- Achieve safe, timely, and accurate deliveries to customers via a thorough working knowledge of multi-stop routing systems and dispatch procedures.
- Review driver logs, hours of service, and other DOT requirements to ensure compliance with all state, local and federal regulations.
- Coordinate activities with other distribution center departments and the warehouse to ensure that accurate and timely deliveries occur.
- This position has additional duties including special projects.
- Communicate daily with drivers at Domicile.
- Communicate daily with leadership at the home hub in Hebron.
- Manage backhauls from the Domicile ensuring timely pick-up and delivery to the DC.
- Manage shuttle drivers and shuttle operations from the Domicile.
- Coach drivers when Key Performance Indicators are under goal (On-Time performance, Geo Fence capture rate, auto arrivals, sales compliance, scanning compliance and Drive Cams).
- Quarterly Route Rides and Safety Observations on off hours.
- Manage route schedules and vacation schedules for all drivers.
- Work with vendors to ensure equipment is in safe condition and route ready.
- Monitor and manage all trailers.
- Conduct interviews for prospective driver positions and provide feedback to GM.
Operations Supervisor
Penske Logistics
Columbus, USA
04.2023 - 04.2024
- Implement clear and quantifiable performance metrics to enhance accountability and productivity across team.
- Conduct rigorous interviews and provide insightful recommendations for hourly associate recruitment, fostering skilled workforce.
- Spearhead hiring, training, and performance management processes, including corrective actions and terminations.
- Monitor and optimize attendance, productivity, and performance standards through personalized coaching and counseling sessions.
- Supervise logistics operations, guaranteeing seamless customer service, efficient freight handling, and adherence to procedural controls.
- Facilitate team meetings to foster communication, collaboration, and alignment towards organizational goals.
- Evaluated and proposed augmentations to work methods to drive dispatch productivity and supported in new associate training.
- Provided operational relief coverage during associate absences to safeguard continuity of operations and maintain service excellence.
- Maintained accurate records and reports in compliance with financial policies and procedures, ensuring transparency and accountability.
- Facilitated comprehensive training programs to assure associates possess necessary skills and understanding to contribute to customer-centric objectives.
- Managed associate schedules and activities to optimize productivity and minimize overtime, in line with productivity targets.
- Prioritized safety as core aspect of day-to-day operations, aligning activities with location safety strategies and offering necessary training and feedback to associates.
- Safeguarded compliance with regulatory agencies and company policies, conducting safety observations and implementing corrective measures as needed.
- Identified opportunities for continuous improvement initiatives to boost operational efficiency and customer satisfaction.
- Planned work assignments to maximize fleet equipment utilization and liaised with vendors to confirm equipment maintenance.
- Trained hourly associates on safe and efficient equipment operation, prioritizing workplace safety and productivity.
Fleet Manager
Hogan Transportation
Columbus, USA
07.2022 - 04.2023
- Delivered effective operational leadership and guidance to drivers serving designated customer or account, ensuring seamless coordination and high-quality customer service delivery.
- Served as primary point of contact between customer and drivers, engaged to meet and exceed customer expectations.
- Guaranteed safe and punctual delivery of goods, prioritizing customer satisfaction and adherence to delivery schedules.
- Improved overall customer service by managing drivers to meet client needs, diagnosed and resolved employee-related issues with discretion and professionalism.
- Managed drivers' activities to uphold Hogan's standards and policies, addressed performance issues through coaching and disciplinary action when necessary.
- Conducted thorough interviews and provided recommendations for driver hiring decisions, contributing to development of skilled and reliable workforce.
- Led regular performance reviews for drivers, offered constructive feedback and support to enhance customer satisfaction, adherence to policies, and safety practices.
- Coordinated service schedules and driver assignments to optimize operational efficiency/profitability while meeting customer demands.
- Monitored drivers' performance, schedules, and activities, driving compliance with company policies and client requirements.
- Addressed potential obstacles such as traffic delays or adverse weather conditions, devised contingency plans to confirm timely delivery and customer satisfaction.
- Managed designated fleet of tractors and drivers, overseeing pickup and delivery performance, compliance with regulations, and cost control measures.
- Prioritized safety by ensuring drivers adhered to all applicable safety laws and regulations, provided necessary training and equipment.
- Fostered open communication with drivers, addressed inquiries and concerns to facilitate smooth operations and timely deliveries.
Transportation Manager
Werner Enterprises
Columbus, USA
10.2021 - 07.2022
- Provided operational oversight for day-to-day transportation operations under direction of Dedicated Logistics Manager, encompassing driver management, load planning, and customer service functions aimed at ensuring high levels of customer satisfaction.
- Steered operational functions, involving revenue generation (head haul/backhaul), invoicing/billing, safety protocols, recruitment, equipment maintenance monitoring, and driver payroll while meeting established key performance indicators (KPIs) set by Dedicated Logistics Manager, Operations Manager, and our customer.
- Assigned drivers to loads by optimizing load information such as origination, destination, freight type, distance, stops, utilizing various communication methods such as AS400 computer system, Qualcomm satellite, and face-to-face interactions.
- Prioritized driver training and retention by fostering and maintaining strong relationships, addressing driver needs such as home time, payroll, equipment concerns, and compliance issues, ultimately elevating account profitability and growth.
- Monitored drivers' load assignments to meet customer service expectations and guaranteed adherence to safety protocols, including pre-trip inspections and compliance with CSA scores for on-time and safe delivery of freight.
- Interfaced with various departments involving billing, customer service, risk management, safety, payroll, and fuel to streamline operations and confirm seamless communication.
- Uphold compliance with all policies and procedures while making safety-conscious decisions, prioritizing well-being of employees and adherence to regulatory standards.
- Developed deep understanding of customer's dynamics, service expectations, goals, and initiatives to drive continuous improvement and enhance value for Customer and Werner.
Driver Manager
Knight/Swift Transportation
Columbus, USA
06.2019 - 10.2021
- Led fleet of 30+ drivers, strategically managing driver availability to optimize fleet productivity and efficiency.
- Conducted regular reviews of Profit/Loss (P/L) for assigned area, identifying opportunities to enhance profitability and implementing proactive measures accordingly.
- Cultivated personal and professional relationships with each Driving Associate, prioritizing safety, service excellence, equipment maintenance, fuel efficiency, and retention.
- Implemented strategies to maximize P/L for all assigned tractors, collaborating closely with Planner(s) to optimize driver assignments and lane selections.
- Ensured accuracy in payroll processing for assigned drivers, maintaining compliance and timeliness.
- Conducted timely and meaningful in-person reviews for each Driving Associate, providing constructive feedback and support.
- Tracked freight to its final destination, guaranteeing on-time delivery and customer satisfaction.
- Cooperated with sales and account teams to ensure customers received most current information and support.
- Maintained positive work atmosphere by fostering effective communication and teamwork, meeting company expectations.
Account Manager
Forward Air, Inc.
Columbus, USA
04.2016 - 06.2019
- Headed successful management of relationships with valued customers, focusing on delivering exceptional service, prompt response to inquiries, and proactive identification of revenue growth opportunities.
- Played pivotal role in increasing department and company profitability and revenue by cultivating strong and enduring customer relationships.
- Collaborated closely with capacity providers to develop effective solutions for customers' needs and concerns.
- Cultivated robust relationships with customer base to expand revenue opportunities, including accurate entry and management of loads tendered through various channels.
- Served as primary point of contact for all customer inquiries, ensuring efficient, thorough, and professional responses.
- Utilized McLeod and AS400 operating systems efficiently to streamline operations and enhance productivity.
- Exhibited proficiency in Microsoft Office applications, such as Word, Excel, and PowerPoint, leveraging these tools to support various operational and administrative tasks.
Education
Bachelor of Arts - Business Management
Ohio Christian University
Circleville, OH01.2015
Skills
- Operations Management
- Logistics & Transportation
- Warehouse Management
- Cross-functional Collaboration
- Customer Service & Support
- Complex Problem-solving
- Stakeholder Coordination
- Process Improvement
- Team Building & Leadership
- Supply Chain Optimization
- Vendor Management
- Performance Metrics
Timeline
Transportation Supervisor
DSV
12.2025 - Current
Transportation Supervisor
McLane Co. Food Service Distribution
08.2024 - 08.2025
Operations Supervisor
Penske Logistics
04.2023 - 04.2024
Fleet Manager
Hogan Transportation
07.2022 - 04.2023
Transportation Manager
Werner Enterprises
10.2021 - 07.2022
Driver Manager
Knight/Swift Transportation
06.2019 - 10.2021
Account Manager
Forward Air, Inc.
04.2016 - 06.2019
Bachelor of Arts - Business Management
Ohio Christian University