Chad Kirk
Wichita,KS
Summary
Dynamic operations manager with seventeen years in Healthcare and Retail, including thirteen in pharmacy. I have had the opportunity to lead diverse teams, in multiple settings. As a servitude leader, I strive to create an employee first environment which allows the team to focus on extraordinary patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Physician Practice Operations Manager
Ascension Medical Group
09.2023 - Current
- Lead largest department at AMG Kansas, with 3 locations, 20 providers and 73 support staff members
- Decreased Call Abandonment Rate from 32.43% to 4.96%
- Increased Co-Pay Collection Rate from 76.38% to 85.27%
- Reduced Annualized Turnover from 65.20% to 16.46%
- Lowered patient No Show Rate from 8.0% to 5.0%
- Created workflow that reduced Cardiac Testing reading for our hospital partners from 2 weeks to 72 hours
Center Director
Immunotek Bio Centers
10.2021 - 09.2023
- Interview, onboard and coach all center employees
- Led staff in one of the fastest growing centers in company, serving over 215 donors per day and overseeing 16 million dollars of early inventory
- Grew staff from 11 to 47 employees, while maintaining lowest turnover in company
- Executed new workflow process that helped staff to delivering top thru put times in company leading to high donor satisfaction
- Supported donor floor employees that consistently deliver top 3 yield efficiency ensuring high profitability
- Led team to be highest performing Center in Company in Q4 of 2022
Store Manager
Walgreens
05.2013 - 09.2021
- Interview, onboard and coach leadership team and pharmacy staff
- Supervised busiest location in Wichita, facilitating over $5 million in annual retail sales in addition to over 200,000 in annual prescriptions filled
- Led team to attain highest customer service scores in location history
- Decreased year over year volunteer turnover by 30%
- Ranked in top 3 of district in leadership effectiveness by team via Gallup survey, each year I was a Store Manager
- Advance relationship with community partners
Education
Bachelor of Science - Business Management
Wichita State University
Wichita, KSSkills
- Team Leadership and coaching
- Training and mentoring
- Customer Relations
- Operations
- Order Management
Certification
- W Leadership Academy Graduate, February 2020
- Wichita State University Badge A: Introduction to Medical Terminology, December 2024
- Ascension Roots of Ministry Leadership. December 2024
- Wichita State University Certificate in Healthcare Leadership, December 2025
Timeline
Physician Practice Operations Manager
Ascension Medical Group
09.2023 - Current
Center Director
Immunotek Bio Centers
10.2021 - 09.2023
Store Manager
Walgreens
05.2013 - 09.2021
Bachelor of Science - Business Management
Wichita State University
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