Meredith Kleinert
Kalamazoo,MI
Summary
Dynamic healthcare leader with extensive experience in performance improvement and strategic planning. Proven ability to enhance operational efficiency and foster team collaboration, ensuring high-quality care and compliance in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Physician Practice Operations Manager
Beacon Kalamazoo Westside Family Medicine
03.2025 - Current
- Managing financial aspects of practice, including billing protocols, financial planning, copay collection and receivables management.
- Implementation of long-term strategic initiatives for broadening practice's reach, increasing patient satisfaction, and elevating quality measures.
- Orchestrating staff schedules, appointments, and patient care activities to enhance operational efficiency.
- Leading staff development, training, and mentoring initiatives to improve workflow efficiency and clinical atmosphere.
Director of Residential Services
Centrica Care Navigators
07.2023 - 03.2025
- Managed daily operations of residential facility, ensuring safe and comfortable environment for residents.
- Evaluated referrals for admission into residential facility and determined appropriate level of care.
- Developed and implemented policies and procedures for quality initiatives and regulatory compliance.
- Trained new employees on policies and procedures related to resident care and facility management.
Practice Manager
Ascension Borgess Extended Care
Kalamazoo, MI
02.2021 - 07.2023
- Managed financial aspects of practice, including billing protocols and budgeting.
- Assisted in developing long-term strategic plans for expanding practice's reach within community.
- Coordinated staff schedules, appointments, and patient care activities for optimal efficiency.
Administrator
Heritage Community of Kalamazoo; Upjohn Care and Rehabilitation Center
Kalamazoo, MI
11.2019 - 02.2021
- Ensured compliance with local, state, and federal regulations governing long-term care facilities.
- Developed and implemented policies and procedures to ensure quality care for nursing home residents.
- Reviewed referrals for admission and orchestrated transfer into skilled nursing and long-term care beds.
- Managed daily operations, including staffing, budgeting, and regulatory compliance.
- Accomplished financial targets through sound administration of fiscal operations.
- Fostered positive work environment that promoted teamwork, open communication, and professional development for employees.
Director of Rehabilitation and Utilization Management
Heritage Community of Kalamazoo
Kalamazoo, MI
03.2016 - 11.2019
- Oversaw daily operations of rehabilitation department, ensuring efficient and effective care.
- Served as liaison between rehabilitation department and other healthcare professionals, fostering strong communication and collaboration.
- Spearheaded development, implementation and monitoring of department operational and productivity budgets.
- Coordinated scheduling of therapy sessions to maximize utilization of staff resources while minimizing wait times for patients.
Rehabilitation Services Director
Laurels of Galesburg
Galesburg, MI
02.2014 - 03.2016
- Managed team of professionals, providing guidance and mentorship.
- Analyzed performance metrics, implementing changes as needed to optimize results.
- Developed strategic plans to achieve business goals and objectives.
- Represented organization at industry events, networking with potential partners and clients.
Case Manager/Admissions Liaison
Southwest Regional Rehabilitation Center
Battle Creek , MI
11.2004 - 02.2014
- Evaluated patient referrals for admission to inpatient rehabilitation and facilitated patient transfer to facility.
- Facilitated communication between patients, families, and medical staff to streamline admissions.
- Collaborated with interdisciplinary teams to address patient needs during admissions process.
- Verified patient insurance information and obtained authorizations for services from insurance companies.
Education
Bachelor of Science - Organizational Management
Spring Arbor University
Kalamazoo, MI02-2017
Skills
- Performance Improvement
- Change Management
- Team Collaboration
- Strategic Planning
- Policy Development
- Operational Efficiency
Professional Development
- ONE Place Non-Profit Leader Academy, 02/01/17, 11/01/17, Focus on development of leadership skills for successful direction of non-profit organizations.
- Kalamazoo Children's Chorus Board of Directors, 2017, 2020, Secretary
Timeline
Physician Practice Operations Manager
Beacon Kalamazoo Westside Family Medicine
03.2025 - Current
Director of Residential Services
Centrica Care Navigators
07.2023 - 03.2025
Practice Manager
Ascension Borgess Extended Care
02.2021 - 07.2023
Administrator
Heritage Community of Kalamazoo; Upjohn Care and Rehabilitation Center
11.2019 - 02.2021
Director of Rehabilitation and Utilization Management
Heritage Community of Kalamazoo
03.2016 - 11.2019
Rehabilitation Services Director
Laurels of Galesburg
02.2014 - 03.2016
Case Manager/Admissions Liaison
Southwest Regional Rehabilitation Center
11.2004 - 02.2014
Bachelor of Science - Organizational Management
Spring Arbor University