Chad Lindauer
Auburn,MI
Summary
Accomplished senior analyst with a proven track record of accuracy and a strong focus on teamwork, leadership, and communication. With over 28 years of experience in handling large-scale projects and daily operational requests, this professional has developed exceptional technical expertise to consistently meet project deadlines.
Overview
29
29
years of professional experience
Work History
ENOC Sr. Analyst Network Assurance Engineer / Tier2 Transport
Verizon Business / HCL America
02.2017 - Current
- Diagnose and repair reported troubles on managed SDWAN/LAN circuits / network
- Diagnose and repair reported customer and network troubles on DSL , DS1, DS3, Ethernet / Metro Ethernet, OC3/OC12/OC48 SONET & DWDM optical fiber circuits
- Independently resolve tickets within agreed SLA of ticket volume and time to adhere to quality standards
- Work closely with various engineering departments, field operations, and NOC teams to coordinate efforts aimed at maintaining and improving network reliability
- Open tickets and escalate with the appropriate carrier or vendor’s as required to resolve issues
- Monitors, troubleshoots, diagnoses, and resolves network problems
- Present root cause analysis (RCA) for severity 1 incidents.
- Analyzed data to identify root causes of problems and recommend corrective actions.
National Repair Transport Technician IV
Concentric Network / XO Communications
01.2010 - 01.2017
- Diagnose and repair reported customer and network troubles on DSL, DS1, DS3, Ethernet / Metro Ethernet, OC3/OC12/OC48 SONET & DWDM fiber circuits
- Contact and work with customers, respective LEC, and internal department personnel until tickets are resolved
- Maintain professional composure when working with customers and colleagues on Repair tickets/calls and escalations
- Accurately maintain ticket logs & outage/escalation till resolution.
Technical Support Specialists III
Concentric Network / XO Communications
01.2000 - 01.2010
- Diagnose and repair customer reported customer troubles on UBL’s, DS1’s, DS3’s and switch translations
- Contact and work with customers, respective LEC, and internal XO personnel until issues are resolved
- Monitoring of Strategic National Account circuits using XO’s customer surveillance systems
- Analysis and evaluation of customer specific network elements for performance degradation
- Detailed knowledge of XO Strategic National Account customers and elements included in specific product offerings
- Ensure accurate and up-to-date status of XO network maintenance and customer related issues specific to assigned Strategic National Accounts.
Technical Support Specialists II / DAF & DSL
01.1999 - 01.2000
Customer Support Rep I
01.1996 - 01.1999
Education
Delta College
University Center, MI01.1999
Central High School
Bay City, MI06.1993
References
- Mr. Pablo Solano, Manager-Network Assurance Verizon/HCL, (989) 737-6707, Pablo.Solano@Verizon.com
- Mr. Brad Nielsen, Senior Network Technician, 720-567-8036, Brad.D.Nielsen@lumen.com
- Mr. Mike Kroulik, Engr III Spec-Ntwk Operations Verizon/HCL, (989) 239-2298, Mkroulik@XO.com
Timeline
ENOC Sr. Analyst Network Assurance Engineer / Tier2 Transport
Verizon Business / HCL America
02.2017 - Current
National Repair Transport Technician IV
Concentric Network / XO Communications
01.2010 - 01.2017
Technical Support Specialists III
Concentric Network / XO Communications
01.2000 - 01.2010
Technical Support Specialists II / DAF & DSL
01.1999 - 01.2000
Customer Support Rep I
01.1996 - 01.1999
Delta College
Central High School
Similar Profiles
Monae HamiltonMonae Hamilton
Lead Consultant - Client Service Manager (Global Customer Operations) at VERIZON COMMUNICATIONS/HCL AMERICALead Consultant - Client Service Manager (Global Customer Operations) at VERIZON COMMUNICATIONS/HCL AMERICA
Rajesh AcharyaRajesh Acharya
Technical Specialist at HCL Americas - Verizon BusinessTechnical Specialist at HCL Americas - Verizon Business
Hari RamamoorthiHari Ramamoorthi
Group Technical Manager, Delivery Manager at HCL Great Britain Ltd. and HCL America, Johnson & JohnsonGroup Technical Manager, Delivery Manager at HCL Great Britain Ltd. and HCL America, Johnson & Johnson
Sara CohoonSara Cohoon
Literacy Numeracy Specialist at Saginaw Township Community SchoolsLiteracy Numeracy Specialist at Saginaw Township Community Schools
Jakob StandridgeJakob Standridge
Construction Worker/Framer at D. P EnterprisesConstruction Worker/Framer at D. P Enterprises