Chad Livecareer
San Francisco,CA
Summary
Proven leader in hospitality, adept in training and coaching with a track record of enhancing customer service delivery at La Ratatouille. Expert in POS system operations, I boosted sales by 10% through strategic upselling and seamless team coordination, ensuring guest satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Front of House Manager
La Ratatouille
01.2019 - Current
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience
- Resolved guests complaints while maintaining positive customer environment.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service
- Increased sales by 10%
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Head Server
La Ratatouille
01.2015 - 12.2018
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Education
Bachelor of Science - Information Technology
University of California - Davis
Davis, CA05.2022
Skills
- Training and coaching
- POS system operations
- Customer service delivery
- Health code enforcement
- Service prioritization
- Order accuracy
Skills
- Guest Relations
Timeline
Front of House Manager
La Ratatouille
01.2019 - Current
Head Server
La Ratatouille
01.2015 - 12.2018
Bachelor of Science - Information Technology
University of California - Davis
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