Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Chad Lodahl

North Bend,WA

Summary

Attentive Supervisor bringing track record of success in motivating and empowering employees. Dependable in carrying out management orders and exceeding team performance targets. Continuously develops staff and enhances processes for optimal outcome. By doing this it takes care of our employees which then takes care of our members and vendors.

Overview

17
17
years of professional experience

Work History

Membership Adherence & Invoicing Supervisor

Costco Wholesale
08.2023 - Current
  • Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals
  • Compiled, organized, and synthesized research to easily represent in research presentations
  • Initiated and performed case investigations, documenting suspected fraudulent activity
  • Analyzed account transactions thoroughly to trace activity and determine action to be taken
  • Blocked usage of memberships and placed accounts on hold to limit potential losses
  • Monitored and investigated suspicious activity with use of multiple 2% rewards per one membership

Membership Processing Supervisor

Costco Wholesale Corp
05.2019 - Current
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Monitored processes and recommended methods for improvement
  • Created culture of continuous improvement, inspiring employees to take action to solve problems
  • Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals
  • Supervised hourly and temporary personnel, providing work direction and reviewing work processes
  • Evaluated performance of associates and mentored underperforming employees on ways to improve

Temporary Membership Processing Manager

Costco Wholesale Corp
08.2020 - 10.2020
  • Maintained good working relationship with co-workers and management
  • Researched and resolved questions and problems affecting customers, providing timely updates
  • Manage and developed procedures and policies by devising strategies, consistently improving processes and supporting organizational goals

Membership Processing Supervisor / Back Up

Costco Wholesale Corp
05.2016 - 05.2019
  • Supervised staff, including development of team leaders to improve team management
  • Interviewed, hired, and train employees to improve knowledge base and increase team value and leadership potential
  • Participated in planning meetings to evaluate barriers and provide recommendations for work planning
  • Utilized company policies and guidelines to solve work problems
  • Coordinated employee schedules according to availability and assisted with shift coverage

Membership Processing Clerk

Costco Wholesale Corp
03.2011 - 03.2016
  • Maintain up to date membership information
  • Receive and process membership charges and refunds
  • Open and process daily mail received for membership renewals
  • Volunteered for and tackled new assignments and tasks to ease staff member burden

Pharmacy Assistant Call Center

Costco Wholesale Corp
04.2010 - 03.2011
  • Maintained member information
  • Received phone calls from members for ordering prescriptions and refills
  • Utilized pharmacy computer systems to enter patient and prescription data

Costco.com (Ecommerce) Agent

Costco Wholesale Corp
11.2007 - 03.2010
  • Maintained membership information
  • Contacted vendors on members behalf
  • Collaborated with other departments to ensure customer satisfaction
  • Handled customer service inquiries and complaints in a timely and professional manner

Skills

    Training new staff members

  • Schedule Oversight

  • Process Improvement

  • Equipment Troubleshooting

  • Staff Development

  • Oversee Operations

  • Reporting and Documenting

  • Multitasking

Accomplishments

  • SIT Completion, 08/01/18
  • Leadership 101
  • CPR & CERT Certified

Timeline

Membership Adherence & Invoicing Supervisor

Costco Wholesale
08.2023 - Current

Temporary Membership Processing Manager

Costco Wholesale Corp
08.2020 - 10.2020

Membership Processing Supervisor

Costco Wholesale Corp
05.2019 - Current

Membership Processing Supervisor / Back Up

Costco Wholesale Corp
05.2016 - 05.2019

Membership Processing Clerk

Costco Wholesale Corp
03.2011 - 03.2016

Pharmacy Assistant Call Center

Costco Wholesale Corp
04.2010 - 03.2011

Costco.com (Ecommerce) Agent

Costco Wholesale Corp
11.2007 - 03.2010

Similar Profiles

CREATE PROFILE
Chad Lodahl