Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Chad Marker

Chad Marker

Forest Lake,MN

Summary

Highly organized and motivated professional skilled in driving sales growth, understanding customer needs, building relationships, and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Operations Director

YMCA of the North
10.2023 - Current
  • Provide leadership and direction to a diverse group of staff who provide support and services to over 200,000 member visits annually.
  • Provide active and strategic leadership to build and strengthen relationships with key stakeholders who support the vision and strategic plan of the YMCA of the North.
  • Developed and implemented innovative newsletter to increase philanthropic support with local businesses.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the branch.

Regional Sales Specialist

YMCA of the North
08.2021 - 09.2023
  • Responsible for selling the programs and services that help improve the lives of people in our communities and move the YMCA’s strategic mission plan forward.
  • Generated high-quality leads by leveraging community events, social media platforms, and referrals from previous and current members.
  • Increased sales growth 22% over multiple locations in a twelve month period through enhanced lead generation.
  • Doubled participation rate in key revenue generating program through concentrated effort on awareness in our community.
  • Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
  • Maintained accurate records of all customer interactions using Salesforce.

Membership Director

YMCA of the North
04.2021 - 07.2021
  • Directed member service and sales teams on a day to day basis to make the member experience the best part of their day.
  • Played an active role in organizing and facilitating numerous networking events, educational workshops, and conferences aimed at providing members with valuable opportunities.
  • Evaluated program offerings regularly for relevance and value addition to members needs and interests.
  • Oversaw budgets and financial planning for the Member Services department, ensuring fiscal responsibility and maximizing resources.
  • Boosted member retention rates by addressing concerns, providing exceptional service and building rapport with clients.

Sales Associate

YMCA of the North
08.2019 - 03.2021

Clinical Certifying Scientist

Medtox/LabCorp
08.2014 - 08.2015

Clinical Laboratory Manager

Medtox/LabCorp
06.2007 - 07.2014

Clinical Laboratory Supervisor

Medtox/LabCorp
03.2002 - 05.2007

Education

Master in The Study of Law

Mitchell Hamline School of Law
Saint Paul, MN

Chemistry

Hamline University
Saint Paul, MN

Skills

  • Account Management
  • New business opportunities
  • Customer Relationship Management
  • Client Relationship Building
  • Revenue Generation
  • Problem-Solving
  • Goal-Oriented
  • Data-driven decision-making

Certification

Healthcare Compliance Certificate

Timeline

Operations Director

YMCA of the North
10.2023 - Current

Regional Sales Specialist

YMCA of the North
08.2021 - 09.2023

Membership Director

YMCA of the North
04.2021 - 07.2021

Sales Associate

YMCA of the North
08.2019 - 03.2021

Clinical Certifying Scientist

Medtox/LabCorp
08.2014 - 08.2015

Clinical Laboratory Manager

Medtox/LabCorp
06.2007 - 07.2014

Clinical Laboratory Supervisor

Medtox/LabCorp
03.2002 - 05.2007

Master in The Study of Law

Mitchell Hamline School of Law

Chemistry

Hamline University

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Chad Marker