KIMBERLY KEPHART
Lawton,USA
Summary
Hardworking and driven management professional equipped to revitalize operations and align procedures to maximize profits and client acquisition. Successful at improving procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Director
Balfour Beatty Communities
07.2023 - 10.2025
- Oversee and assist with day-to-day operations of military housing
- Oversaw the hiring process for new staff members and trained them on operational protocols.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
- Resolved customer complaints promptly and professionally.
- Achieve and maintain budgeted occupancy.
- Lead leasing and maintenance team to achieve goals.
- Develop annual budgets and monthly targets.
- Team building activities, resident events.
- Work with command to ensure housing needs for service members are met.
- Directed operational strategy to enhance efficiency across multiple housing projects.
Assistant Operations Manager
Balfour Beatty
03.2023 - 07.2023
- Accounts Payable
- Ensure resident satisfaction
- Support maintenance operations
- Accounts Receivable
- Assist with leasing
Human Resources Specialist
Apache Casino Hotel
10.2022 - 03.2023
- Process applications
- Assist with benefits
- Annual reviews
- Team building events
- Training
Sales Manager
Diamondback Harley-Davidson
09.2019 - 08.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly qualified staff by teaching best practices, procedures and sales strategies
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients
- Organized promotional events and interacted with community to increase sales volume
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Held weekly meetings with Sales Team to identify techniques to overcome sales obstacles
- Developed and implemented comprehensive salesperson training program
- Produced contracts, reports, letters, and proposals for clients
- Improved sales processes to streamline customer acquisition and onboarding strategies
- Resolved customer issues quickly and managed 300 sales per year to increase sales and meet quotas
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives
Leasing Agent
Corvias
10.2017 - 09.2019
- Toured property with prospective tenants and provided wealth of information in regard to its key features
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Performed background, reference and credit checks as part of screening process of prospective tenants
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Invited prospects to fill out application upon completion of property tour
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Managed over 50 phone calls per day to assist military families in finding suitable housing
Finance Manager
Wind River Harley-Davidson
05.2015 - 10.2017
- Trained new and existing staff members in various financial procedures to prepare for job requirements
- Created organizational structures to improve accounting and finance functions
- Executed vendor setup and payment, administration of bank accounts and account reconciliations
- Increased revenue by assisting with operations management, sales and marketing efforts
- Reached highest status of 'Elite' for Finance Department given by Harley-Davidson
- Increased sales by more than 10%
Field Agent Supervisor
Oklahoma Housing Finance Agency
05.2003 - 05.2015
- Assisted in supervision of Field Agents as directed for Oklahoma Section 8 Low Income Housing Program
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Identified, hired and trained highly qualified staff by teaching best practices, procedures and sales strategies
- Produced contracts, reports, letters, and proposals for clients
- Developed and implemented comprehensive salesperson training program
- Assisted guests in person and on phone with information about tours and services
Education
BBA - Business
Cameron University
Lawton, OK12.2001
Skills
- Microsoft Office
- Marketing
- Business development
- Typing
- Process improvement
- Supervising experience
- Procurement
- Organizational skills
- Maintenance
- QuickBooks
- Employee orientation
- Account reconciliation
- Customer acquisition
- Customer service
- Presentation skills
- Operations management
- Property management
- Training & development
- Accounting
- Sales management
- Sales
- Forecasting
- Leadership
- Communication skills
- Administrative experience
- Cash handling
- Yardi
- Office Management
- Interviewing
- Tax Preparation
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Business management
- Quality assurance
- Cost control
- Leadership training
- Process improvements
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased sales from 5-10%.
- Supervised team of 5-20 staff members.
- Met budgeted occupancy at Altus and Sheppard
Certification
- CAM (Certified Apartment Manager)
- OSHA 30-Hour General Industry Standards Cerftification
- Governors Executive Leadership Program-Oklahoma
- Notre Dame Executive Leadership Program
- Driver's License
- Motorcycle License
Timeline
Operations Director
Balfour Beatty Communities
07.2023 - 10.2025
Assistant Operations Manager
Balfour Beatty
03.2023 - 07.2023
Human Resources Specialist
Apache Casino Hotel
10.2022 - 03.2023
Sales Manager
Diamondback Harley-Davidson
09.2019 - 08.2022
Leasing Agent
Corvias
10.2017 - 09.2019
Finance Manager
Wind River Harley-Davidson
05.2015 - 10.2017
Field Agent Supervisor
Oklahoma Housing Finance Agency
05.2003 - 05.2015
BBA - Business
Cameron University