Kimberly Mills
Lawton,OK
Summary
Hardworking and driven management professional equipped to revitalize operations and align procedures to maximize profits and client acquisition. Successful at improving procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Operations Director
Balfour Beatty-Altus AFB Homes
Altus, OK
07.2023 - Current
- Oversee and assist with day to day operations of military housing
- Oversaw the hiring process for new staff members and trained them on operational protocols.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
- Resolved customer complaints promptly and professionally.
- Achieve and maintain budgeted occupancy.
- Lead leasing and maintenance team to achieve goals.
- Develop annual budgets and monthly targets.
- Team building activities.
- Resident events.
Assistant Operations Manager
Balfour Beatty
Altus, OK
03.2023 - 07.2023
- Accounts Payable
- Ensure resident satisfaction
- Support maintenance operations
- Accounts Receivable
- Assist with leasing
Human Resources Specialist
Apache Casino Hotel
Lawton, OK
10.2022 - 03.2023
- Process applications
- Assist with benefits
- Annual reviews
- Team building events
- Training
Sales Manager
Diamondback Harley-Davidson
Lawton, OK
09.2019 - 08.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients
- Organized promotional events and interacted with community to increase sales volume
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Held weekly meetings with Sales Team to identify techniques to overcome sales obstacles
- Developed and implemented comprehensive salesperson training program
- Produced contracts, reports, letters, and proposals for clients
- Improved sales processes to streamline customer acquisition and onboarding strategies
- Resolved customer issues quickly and managed 300 sales per year to increase sales and meet quotas
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives
Leasing Agent
Corvias
Fort SIll, OK
10.2017 - 09.2019
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Performed background, reference and credit checks as part of screening process of prospective tenants
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Invited prospects to fill out application upon completion of property tour
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Managed over 50 phone calls per day to assist military families in finding suitable housing
Finance Manager
Wind River Harley-Davidson
Lawton, OK
05.2015 - 10.2017
- Trained new and existing staff members in various financial procedures to prepare for job requirements
- Created organizational structures to improve accounting and finance functions
- Executed vendor setup and payment, administration of bank accounts and account reconciliations
- Increased revenue by assisting with operations management, sales and marketing efforts
- Reached highest status of "Elite" for Finance Department given by Harley-Davidson
- Increased sales by more than 10%
Field Agent Supervisor
Oklahoma Housing Finance Agency
Oklahoma City, OK
05.2003 - 05.2015
- Assisted in supervision of Field Agents as directed for Oklahoma Section 8 Low Income Housing Program
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Produced contracts, reports, letters, and proposals for clients
- Developed and implemented comprehensive salesperson training program
- Assisted guests in person and on phone with information about tours and services
Property Manager
Klein Properties
Lawton, OK
07.1997 - 05.2003
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Followed up on delinquent tenants and coordinated collection procedures
- Completed final move-out walk-throughs with tenants to identify required repairs
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Collected rent payments and reconciled rent ledger using Quickbooks
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Introduced prospective tenants to types of units available and performed tours of premises
- Maintained sufficient number of units market-ready for lease
- Developed, reviewed and submitted property operating and capital budgets
Central Scheduling/switchboard
Comanche County Memorial Hospital
Lawton, OK
04.1995 - 07.1997
- Used electronic systems to enter provider orders and retrieve test results
- Scheduled patients for tests and consultations
- Communicated information to patients regarding requirements for appointments and test preparation
- Processed forms required for insurance approvals and scheduled procedures
Head Food Clerk/cashier
Homeland
Lawton, OK
04.1988 - 04.1995
- Reconciled all cashier registers and prepared deposits
- Scheduled employees, trained new employees
- Assisted customers in finding proper products and offering suggestions
- Labeled and scanned customer food items to complete sales
- Demonstrated advanced product knowledge, item locations, pricing and stock levels
- Arranged items in display cases to promote sales
Education
BBA in Business -
Cameron University
Lawton, OK12.2001
Skills
- Microsoft Office
- Marketing
- Business development
- Typing
- Process improvement
- Supervising experience
- Procurement
- Organizational skills
- Maintenance
- QuickBooks
- Employee orientation
- Medical scheduling
- Account reconciliation
- Customer acquisition
- Customer service
- Presentation skills
- Property leasing
- Operations management
- Property management
- Training & development
- Accounting
- Sales management
- Sales
- Forecasting
- Leadership
- Communication skills
- Administrative experience
- Cash handling
- Yardi
- Office Management
- Interviewing
- Tax Preparation
Certification
- CAM Certification (pending)
- Governors Executive Leadership Program-Oklahoma
- Notre Dame Executive Leadership Progam
- Driver's License
- Motorcycle License
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased sales from 5-10%.
- Supervised team of 5-15 staff members.
Timeline
Operations Director
Balfour Beatty-Altus AFB Homes
07.2023 - Current
Assistant Operations Manager
Balfour Beatty
03.2023 - 07.2023
Human Resources Specialist
Apache Casino Hotel
10.2022 - 03.2023
Sales Manager
Diamondback Harley-Davidson
09.2019 - 08.2022
Leasing Agent
Corvias
10.2017 - 09.2019
Finance Manager
Wind River Harley-Davidson
05.2015 - 10.2017
Field Agent Supervisor
Oklahoma Housing Finance Agency
05.2003 - 05.2015
Property Manager
Klein Properties
07.1997 - 05.2003
Central Scheduling/switchboard
Comanche County Memorial Hospital
04.1995 - 07.1997
Head Food Clerk/cashier
Homeland
04.1988 - 04.1995
BBA in Business -
Cameron University
- CAM Certification (pending)
- Governors Executive Leadership Program-Oklahoma
- Notre Dame Executive Leadership Progam
- Driver's License
- Motorcycle License
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