Chad McCloskey

As Director of Customer Relations, I have over 10 years of experience in customer satisfaction. I am a results-driven professional with a proven track record of building and leading high-performing teams to deliver exceptional customer experiences. My expertise lies in developing and implementing strategies to drive customer satisfaction, retention, and loyalty. Throughout my career, I have demonstrated a deep understanding of customer needs and preferences and leveraged that knowledge to create and implement programs that improve customer engagement and loyalty. With strong analytical and problem-solving skills, I am adept at identifying trends, developing data-driven insights, and recommending actionable solutions. I have a passion for developing and mentoring employees and creating a positive work environment that fosters collaboration, innovation, and accountability. Overall, I am accomplished and goal oriented with a strong drive for business growth through exceptional customer experience and team leadership.

In 2019 I released a solo jazz album that went #1 on the iTunes Jazz Chart beating out Herb Albert of the Tijuana Brass for the top spot. Since 2019 I have also been an independent studio vocalist associated with Warner Chappell Music in Nashville, TN recording studio demos for prominent multi-platinum artist Michael Bublé.

Since 2015 I have been a national spokesperson and representative for Child Fund International (as seen on the Drew Barrymore Show) helping gain monetary procurement from donors to supply food, water, education, and medical care to children in impoverished regions of the world. My key role was to articulately describe the goal Child Fund has in helping children around the world through a monthly sponsorship program resulting in higher than average conversion rates. In 2018 I had the opportunity to assist Child Fund in a distribution effort to provide kids and families in rural parts of La Paz, Bolivia with supplies needed for basic daily living. I was also able to speak to several government officials about relief efforts in restoring a fresh well water source for the children enrolled at a local school. While I was in Bolivia, I attended a family resource center that helped teach children the dangers of human trafficking.

• I volunteer at Rock Spring Elementary in Rock Spring, GA to help raise funds for programs and activities that benefit the students.
• I am a volunteer little league baseball coach for the Chickamauga Rec Association teaching kids the importance of teamwork and fair play.
• I volunteer as a camp staff member to help provide meals to the camp attendees and staff as well as cultivate an atmosphere of fun and inclusion.
• I am a member of the church worship team at the First Baptist Church located in Atlanta, GA leading music to thousands.