Chad Medlar
Wind Gap,PA
Summary
Dynamic operations manager with a strong work ethic and proven success at Aqua-Tek Pro LLC. Expert in business planning and customer service, I enhanced client satisfaction and streamlined processes, achieving significant cost reductions. Adept at team leadership, I fostered a culture of excellence and compliance, driving operational improvements and brand growth.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Owner/Operator
Aqua-Tek Pro LLC
2021.04 - Current
- Managed daily operations, ensuring optimal workflow and service quality.
- Developed customer relationships, enhancing client satisfaction and loyalty.
- Oversaw inventory management, streamlining supply chain processes for efficiency.
- Implemented training programs, improving team skills and performance standards.
- Analyzed service metrics, identifying areas for operational improvements and cost reduction.
- Coordinated maintenance schedules for equipment, minimizing downtime and repair costs.
- Led marketing initiatives, increasing brand awareness and customer engagement in local markets.
- Established safety protocols, ensuring compliance with industry regulations and best practices.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Implemented effective financial management practices, improving cash flow and profitability.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Removed and unloaded packages from Type trucks for customer deliveries, using extreme care to avoid damage to goods.
Dealer/Supervisor
Sands Casino Resort Bethlehem
2014.05 - 2021.04
- Supervised daily operations of gaming tables to ensure compliance with regulatory standards.
- Trained and mentored dealers to enhance customer service and gaming knowledge.
- Monitored game integrity, addressing discrepancies efficiently to maintain player trust.
- Implemented staff schedules to optimize table coverage and maximize guest engagement.
- Monitored game activity and enforced gaming rules, maintaining a fair and secure environment for all players.
- Mentored junior dealers by sharing industry insights and best practices honed through years of experience.
- Maintained thorough knowledge of all games offered at the establishment, effectively supporting dealer staff as needed.
- Collaborated with management to develop and implement strategies for improving the overall guest experience.
- Trained new employees on company policies, procedures, and gaming regulations to ensure compliance.
- Assisted in resolving disputes between players, maintaining a positive atmosphere conducive to enjoyable gameplay experiences.
- Implemented effective promotional strategies that attracted new customers and increased foot traffic on the casino floor.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Cultivated a strong teamwork ethic among dealers which resulted in higher productivity levels.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Performed paperwork required for monetary transactions.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
- Established and maintained banks and table bet limits for each supervised game.
Foreman
Nazareth Roofing
2008 - 2014
- Supervised daily roofing operations to ensure safety compliance and quality standards.
- Trained new crew members on safety protocols and equipment usage.
- Coordinated material deliveries to optimize workflow and minimize downtime.
- Conducted site inspections to assess project progress and address issues promptly.
Education
High School Diploma -
Pen Argyl Area School District
Pen Argyl, PA2002-05
Skills
Operations management
Documentation and reporting
Hiring
Business planning
Business operations management
Strong work ethic
Decision-making
Dependable and reliable
Customer service
Time management
Problem-solving abilities
Excellent communication
Team leadership
Accomplishments
Osha certification
Excellence in customer service
Employee of the Month, Quarter, Year
Successful business owner/operator
Project Manager
Certification
Radiant Dealer certification
Osha 30 certification
Management/ Supervisor 1 &2 certification
Timeline
Owner/Operator
Aqua-Tek Pro LLC
2021.04 - Current
Dealer/Supervisor
Sands Casino Resort Bethlehem
2014.05 - 2021.04
Foreman
Nazareth Roofing
2008 - 2014
High School Diploma -
Pen Argyl Area School District