Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Chad Michael

Muncy Valley,PA

Summary

Dynamic dispatcher with a proven track record at Metexpress Trucking INC, adept at managing high-stress situations and enhancing team productivity. Skilled in dispatch software and customer relations, I consistently met performance metrics while fostering collaboration and mentoring new team members. Committed to effective communication and problem-solving in fast-paced environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Professional Driver

Metropolitan Trucking Inc
10.2007 - 04.2025
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
  • Kept completely clean driving record with no reportable incidents.
  • Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
  • Still hold current CDL A license.
  • Have experience as OTR and as local dump truck & heavy hauling of heavy equipment such as excavators & other equipment.

Dispatcher

Metexpress Trucking INC
10.2007 - 04.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Tracked and monitored vehicle performance and maintenance.

SR Load Planning

Metexpress Trucking Inc.
10.2007 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven track record of effective performance in solo and group endeavors.
  • Proven ability to learn quickly and adapt to new situations.
  • Enhanced team productivity by providing insightful guidance and aid.
  • Excellent communication skills, both verbal and written.

Education

Leadership Development I & II

Pennn College
Williamsport, PA
05.2000

Diploma - General Studies

Sullivan County
Laporte, PA
06.1993

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Dispatch software
  • Route planning
  • Updating logs
  • Schedule coordination
  • Route navigation
  • Routing orders
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Map reading
  • Time management
  • Dispatching procedures
  • Problem-solving
  • Customer relations
  • Dispatch coordination
  • Verifying coverage
  • Software proficiency
  • Route planning and adjustment
  • Microsoft office
  • Organizational skills
  • Effective communications
  • Multitasking Abilities
  • Relationship building
  • Communication management
  • Mentoring and coaching
  • Attention to detail

Accomplishments

Was dispatcher of month for 9 consecutive months prior to being promoted to load Planning with AS400 system from version 5 up to version 24.

Maintaing highest revenue month over month.

Also still maintain active CDL A.

Certification

Team leader development.

Timeline

Professional Driver

Metropolitan Trucking Inc
10.2007 - 04.2025

Dispatcher

Metexpress Trucking INC
10.2007 - 04.2025

SR Load Planning

Metexpress Trucking Inc.
10.2007 - 04.2025

Leadership Development I & II

Pennn College

Diploma - General Studies

Sullivan County

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Chad Michael