Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chad Mitchell

Huntsville

Summary

Dynamic IT professional with a proven track record at Mediacom, excelling in customer relations and expert problem-solving. Enhanced network performance through strategic upgrades and troubleshooting, while streamlining IT support processes at Pensacola Christian College. Committed to continuous improvement and efficiency, leveraging analytical thinking to drive project success.

Overview

4
4
years of professional experience

Work History

Broadband Specialist

Mediacom
04.2025 - Current
  • Installed and configured broadband systems to enhance connectivity and performance.
  • Conducted routine maintenance and troubleshooting on various network equipment.
  • Diagnosed and resolved technical issues, ensuring customer satisfaction.
  • Implemented system upgrades to improve network reliability and speed.
  • Monitored network performance using diagnostic tools, recommending improvements as needed.
  • Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.

IT Support Analyst

Pensacola Christian College: IT Department
08.2024 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution.
  • Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues.
  • Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.

Video Project and Fulfillment Project Lead

Abeka
08.2021 - 08.2024
  • Assisted in project planning and scheduling to ensure timely deliverables.
  • Collaborated with team members to gather and document project requirements.
  • Supported project tracking using project management software for status updates.
  • Participated in team meetings to discuss progress and address challenges.
  • Adapted quickly to changing project needs while maintaining focus on objectives.
  • Engaged in continuous learning of tools and methodologies relevant to project management.

Education

Master of Science - Information Technology

Western Governors University
Salt Lake City, UT
10-2027

Bachelor of Science - Information Technology

Pensacola Christian College
Pensacola, FL
05-2025

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Quality assurance
  • Basic IT support
  • Remote desktop support
  • Various Programming Languages
  • Efficiency Driven Approach

Timeline

Broadband Specialist

Mediacom
04.2025 - Current

IT Support Analyst

Pensacola Christian College: IT Department
08.2024 - 09.2024

Video Project and Fulfillment Project Lead

Abeka
08.2021 - 08.2024

Master of Science - Information Technology

Western Governors University

Bachelor of Science - Information Technology

Pensacola Christian College

Similar Profiles

CREATE PROFILE