Chad Mullins
Portland,OR
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing quality-focused processes.
Overview
9
9
years of professional experience
Work History
Program Educator/Climbing Specialist
AVID4 ADVENTURE
06.2023 - Current
- Coordinated, planned, and managed outdoor adventure programs for K-12 Students.
- Established positive relationships with students and families.
- Created safe and nurturing learning environment.
- Trained and managed staff in Outdoor Programming.
Catastrophe Claims Adjuster
LIBERTY MUTUAL INSURANCE
06.2020 - 05.2023
- Investigated Property Claims to determine coverage of loss and adjust all elements of assigned Property Loss claims.
- Conducted inspections of loss sites, wrote appraisals for dwelling repairs and issued payment to policyholders where possible.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Builder 1
BEANSTALK BUILDERS
12.2019 - 06.2020
- General knowledge of basic tools and how to operate them.
- Experience with dimensional lumber and hardware applicable to the building industry.
- Identified and eliminated safety risks through additional training.
- Performed building and carpentry work at an elevated position for extended periods of time.
- Ability to build roofs, decks, and handrails.
Lead Guide
ROCK DIMENSIONS
06.2014 - 06.2020
- Managed and operated the Climbing Tower, along with training new staff on the trips offered and customer service.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- While also being responsible for leading outdoor adventure trips in Rock Climbing, Caving, and Ropes Course activities.
- Built personal relationships with guests to promote positive experiences.
Graduate Intern & Community Staff
UNIVERSITY OF NORTH CAROLINA at CHARLOTTE, VENTURE
01.2019 - 10.2019
- Duties and tasks as assigned as the Climbing Wall manager, Co-instructor of Rock Climbing, Outdoor Leadership, and Trip Facilitation courses alongside Core staff members at Venture.
- Helped with student development of student leaders through mentorship, staff training, and leading of outdoor trips.
Graduate Assistant
APPALACHIAN STATE UNIVERSITY, OUTDOOR PROGRAMS
08.2017 - 12.2018
- Responsible for daily operation of the Outing Center, Climbing Wall, and teaching of the Instructor Development Program.
- Duties assigned were coordinating Staff Trainings, Instructor Development Extra courses, and leadership development events hosted by Outdoor Programs.
Summer Intern
UNIVERSITY OF MAINE, MAINE BOUND
05.2018 - 07.2018
- Planned, coordinated, trained, and led the First-Year Outdoor Orientation Expeditions.
- Led students Backpacking and Rock Climbing in Baxter State Park and Acadia National Park.
Education
Masters of Arts - College Student Development
Appalachian State University
Boone, North Carolina05.2019
Bachelor of Science - Recreation Management
Appalachian State University
Boone, North Carolina05.2015
Skills
- Policy Investigations
- Property Loss
- Claims Processing
- Advanced Computer Skills
- Advanced Oral and Written Communication Skills
- Claims Adjuster License
Timeline
Program Educator/Climbing Specialist
AVID4 ADVENTURE
06.2023 - Current
Catastrophe Claims Adjuster
LIBERTY MUTUAL INSURANCE
06.2020 - 05.2023
Builder 1
BEANSTALK BUILDERS
12.2019 - 06.2020
Graduate Intern & Community Staff
UNIVERSITY OF NORTH CAROLINA at CHARLOTTE, VENTURE
01.2019 - 10.2019
Summer Intern
UNIVERSITY OF MAINE, MAINE BOUND
05.2018 - 07.2018
Graduate Assistant
APPALACHIAN STATE UNIVERSITY, OUTDOOR PROGRAMS
08.2017 - 12.2018
Lead Guide
ROCK DIMENSIONS
06.2014 - 06.2020
Masters of Arts - College Student Development
Appalachian State University
Bachelor of Science - Recreation Management
Appalachian State University
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