Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Hi, I’m

Cara Davis

Lewisville,TX

Summary

Results-driven insurance professional with over five years of experience in claims management and compliance within high-volume environments. Proven expertise in maintaining regulatory compliance, managing electronic documentation, and delivering efficient solutions to drive operational excellence. Skilled in prioritization, attention to detail, and fostering high-quality support to cross-functional teams. Proficient in Microsoft Office Suite and CRM software, with advanced abilities in Excel and legal documentation.

Overview

15
years of professional experience
1
Certification

Work History

Optum

SENIOR CUSTOMER SUBROGATION SPECIALIST
01.2022 - 05.2023

Job overview

  • Managed case files for third-party liability claims, ensuring accurate and comprehensive documentation
  • Collaborated with legal teams to streamline workflows and maintain compliance with HIPAA regulations
  • Processed Medicare-related inquiries and maintained meticulous records in internal systems

XPO Logistics
N. Richland Hills, USA

SENIOR CUSTOMER SOLUTIONS SPECIALIST
03.2021 - 01.2022

Job overview

  • Resolved billing discrepancies and processed claims efficiently, achieving high customer satisfaction
  • Managed and updated internal account records, ensuring data accuracy and timely resolution
  • Prepared professional correspondence and claims documents using Microsoft Office Suite

XPO Logistics
N. Richland Hills, USA

CLAIMS EXAMINER
10.2018 - 08.2019

Job overview

  • Investigated and processed over 300 claims weekly, achieving a 95% resolution rate within deadlines
  • Assessed claims documentation for legal compliance and prepared detailed reports
  • Maintained accurate case records, providing timely updates to management and stakeholders

CorVel Corporation

BILL REVIEW ANALYST
01.2008 - 01.2009

Job overview

  • Audited and reviewed workers’ compensation bills for compliance with jurisdictional guidelines
  • Supported team operations by mentoring new analysts and improving departmental processes
  • Managed data corrections and ensured system accuracy for submitted billing information

Education

Kaplan University

BACHELOR OF LEGAL STUDIES
10.2013

University Overview

  • Graduated Cum Laude
  • Achieved Dean’s and President’s List honors throughout academic tenure.
  • GPA: 3.68

Skills

  • Claims Management
  • Insurance Compliance
  • Administrative Support
  • Microsoft Office Suite
  • Communication
  • CRM Software
  • Legal terminology
  • Case evaluation
  • Decision-making capacity
  • Investigative research
  • Effective communication
  • Policy interpretation
  • Claims management proficiency
  • Strong negotiation skills
  • Insurance industry acumen
  • Claims investigation
  • Claims analysis
  • Accident scene investigations
  • Casualty and property loss
  • Policy investigations
  • Claims settlement
  • Report and records review
  • Coverage assessment
  • Team building

Certification

  • Property and Casualty Insurance License, in progress
  • Claims Adjuster License, in progress
  • General Lines Life and Health License, former
  • Driver's License, 12/25

Personal Information

  • Relocation: Willing to relocate
  • Work Permit: Authorized to work in the US

Timeline

SENIOR CUSTOMER SUBROGATION SPECIALIST

Optum
01.2022 - 05.2023

SENIOR CUSTOMER SOLUTIONS SPECIALIST

XPO Logistics
03.2021 - 01.2022

CLAIMS EXAMINER

XPO Logistics
10.2018 - 08.2019

BILL REVIEW ANALYST

CorVel Corporation
01.2008 - 01.2009

Kaplan University

BACHELOR OF LEGAL STUDIES

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Cara Davis