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Jessica M. Smith
Sanford,USA
Summary
Senior subrogation specialist with extensive experience in inter-company insurance arbitration and claims management. Proven track record in settlement negotiations and claims resolution, achieving high recovery rates while maintaining exceptional client service. Skilled in quality assurance and employee training, ensuring operational excellence and adherence to high standards.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Senior Subrogation Specialist III
Afni, Inc
Bloomington, IL
04.2025 - Current
- Managed claims during entire subrogation process, ensuring thorough oversight from initiation to resolution.
- Delivered exceptional customer service by effectively communicating information and addressing client concerns.
- Identified and pursued subrogation recovery opportunities for assigned claims, increasing recovery rates.
- Facilitated settlement negotiations through effective communication with insurance carriers.
Arbitration Subrogation Specialist III
AFNI, Inc.
12.2021 - Current
- Responsible for preparing, submitting, and monitoring arbitration filings to resolve disputed automobile, bodily injury, PIP, and property insurance claims.
- Filings are submitted to Arbitration Forums for hearing by impartial panelists on behalf of insurance carriers who are seeking to resolve disputes and recover their damages.
- Personally responsible for filing a large volume of disputed insurance claims with Arbitration Forums.
- Writing detailed, accurate, and persuasive evidence-based arguments to support liability and coverage positions, to win cases in arbitration and recover damages for clients, or bar other insurance companies from recovery.
- Reviewing insurance subrogation documents and addressing subrogation damage disputes.
- Clerical duties including revisiting arbitration filings, data entry, handling inbound/outbound phone calls, and processing e-mail correspondence.
- Working independently with minimal supervision.
Quality Assurance/Arbitration Specialist
The CCS Companies
Portsmouth, NH
02.2019 - 12.2021
- Responsible for quality assurance review of the work product of other arbitration specialists, creating training documents for ongoing workplace education, and initial training of new hires, as well as Arbitration Specialist duties as outlined above.
Arbitration Specialist
The CCS Companies
Portsmouth, NH
06.2013 - 02.2021
- Executed arbitration tasks according to established guidelines, ensuring compliance and consistency in processes.
Education
Bachelor's Degree - Paralegal Studies
Husson University
Bangor, MESkills
- Inter-company insurance arbitration and subrogation
- Settlement negotiation
- Claims management
- Subrogation strategies
- Quality assurance and employee training
- Microsoft Office proficiency
- Professional written and verbal communication
- Administrative and clerical support
Certification
- Licensed Maine Property and Casualty Insurance Adjuster
Skills Expertise
- Inter-company insurance arbitration and subrogation
- Employee training
- Microsoft Office
- Quality assurance
- Professional written and verbal communication skills
- Administrative and clerical tasks
- Legal writing/legal document drafting
Timeline
Senior Subrogation Specialist III
Afni, Inc
04.2025 - Current
Arbitration Subrogation Specialist III
AFNI, Inc.
12.2021 - Current
Quality Assurance/Arbitration Specialist
The CCS Companies
02.2019 - 12.2021
Arbitration Specialist
The CCS Companies
06.2013 - 02.2021
Bachelor's Degree - Paralegal Studies
Husson University