Stephanie Smith
Lynn,USA
Summary
Experienced with claim recovery processes and legal compliance in subrogation. Utilizes analytical skills to identify claim opportunities and negotiate settlements. Track record of maintaining high standards in claim investigations and teamwork.
Overview
14
14
years of professional experience
Work History
Subrogation Specialist
Tesla
Remote
11.2024 - Current
- Analyzed subrogation claims to identify recovery opportunities and enhance resolution strategies.
- Managed communication with claimants and insurance carriers to expedite recovery processes.
- Reviewed documentation for accuracy, ensuring compliance with regulatory standards in subrogation practices.
Customer Service Specialist
NexRep Solutions
08.2021 - 06.2025
- Online Customer Service Specialist for NexRep client Billie Razors, specializing in assisting clients with order-related questions and needs, handling shipping inquiries, and managing customer subscriptions along with personal account information. This position involves providing customer support help via support tickets, phone calls, and emails.
Claims Management Agent
Sedgwick Insurance Claims
09.2023 - 07.2024
- Claims Management is a utilitarian role in many ways, and requires but is not limited to processing insurance claims, communicating with adjusters and lien holders, managing policy-holder accounts, and operating numerous softwares, programs, and platforms to ensure all claims are filed correctly. This position is contract-based, and I have completed 3 total contracts within the last year. These contracts included management services for Tesla, Enterprise Car Rentals, and NVR Ryan Homebuilders.
Customer Service Specialist
Tesla Insurance
10.2023 - 02.2024
- Online Customer Service Specialist for Tesla Insurance. This role requires in-depth knowledge of Tesla’s advanced operating systems and programs, the ability to provide top-notch customer support in a timely manner, and the ability to multi-task with phone calls, emails, and Zoom meetings. The role centers around maintaining customer accounts, answering inquiries on insurance policies, and communicating with third party lien holders.
Access Facilitator
Winston County Board of Education
Alabama
08.2011 - 12.2014
- As an access facilitator, duties included assisting high-school students with online class work, creating assignments and lesson plans, grading assignments, conferring with parents, administrators, and fellow teachers both in person and online, and managing student behavior and overall success.
Education
Associate’s Degree -
Bevill State Community College
Jasper, AL01.1997
Skills
- I have worked in various Tesla departments, such as ACR, Claims, Total Loss, and Subrogation
- I am trained and highly experienced in Raptor, CCC, Copart, and other Tesla programs
- I have experience with Arbitration Forums and E-Subro Hub
- I have ample experience providing customer service, as well as years of experience working remotely in an online environment
- I have experience in insurance, as well as managing customer accounts and processing payment information via various programs and systems
- I have experience with both Windows and Mac computers and operating systems, as well as Microsoft Office and Google Workspace
- I am a team player and work very well with others, though I am also comfortable working alone
- I am a fast learner and am comfortable in a fast-paced working environment
- I am highly motivated and am always seeking opportunities to learn and perform at my highest ability
LANGUAGES
English
Timeline
Subrogation Specialist
Tesla
11.2024 - Current
Customer Service Specialist
Tesla Insurance
10.2023 - 02.2024
Claims Management Agent
Sedgwick Insurance Claims
09.2023 - 07.2024
Customer Service Specialist
NexRep Solutions
08.2021 - 06.2025
Access Facilitator
Winston County Board of Education
08.2011 - 12.2014
Associate’s Degree -
Bevill State Community College
SPECIAL RECOGNITIONS
- NexRep Solutions, Billie Razors
- Recognized as a top agent on the Customer Service Leader Board for 7 months.
- NexRep Solutions
- Chosen as candidate for Lead position to assist in training other agents.
- Consistently maintain quality scores of 100% during company performance reviews.
- Recognized for consistently maintaining over 99% adherence to online working schedule.
Letter of Reccommendation
Subject: Letter of Recommendation for Stephanie Smith
To Whom It May Concern,
I am writing to wholeheartedly recommend Stephanie Smith for any professional endeavor she may
pursue. As the Customer Service Manager at Tesla Insurance, I have had the pleasure of working closely
with Stephanie over the past 5 months as a temporary contract worker, if I could keep her as a member
of the team, I would. Her outstanding performance, unwavering dedication, and exceptional qualities
make her an asset to any team.
One of Stephanie's standout strengths is her strong attention to detail. In the fast-paced and dynamic
environment of our call center, where precision is paramount, Stephanie consistently demonstrates an
unparalleled commitment to accuracy. Whether she is handling complex customer inquiries or
meticulously documenting cases, Stephanie's attention to detail ensures that every task is completed
with the utmost precision.
Stephanie's ability to grasp new concepts quickly is truly commendable. She possesses a natural curiosity
and is not afraid to ask insightful questions. What sets her apart is her capacity to learn effectively- she
doesn't require repetition or extensive training. Stephanie approaches each new challenge with
enthusiasm and a keen desire to understand, making her an invaluable team member who consistently
delivers results.
Moreover, Stephanie's resilience is truly remarkable. She never gives up when facing challenges and
consistently seeks solutions. Her determinaton in overcoming obstacles not only motivates her
colleagues but also contributes significantly to the overall success of our team. Stephanie's positive
attitude and perseverance in the face of adversity make her a standout performer.
In conclusion, I wholeheartedly recommend Stephanie Smith for any role that requires a diligent, quick
learner, and resilient team player. Her strong attention to detail, ability to learn effectively, and tenacity
in overcoming challenges make her an asset to any organization. Should you have any further questions
or require additional information, please feel free to contact me.
Thank you for considering Stephanie for this opportunity. I have no doubt that she will continue to excel
and contribute significantly to any team or project she undertakes.
Sincerely,
Devon Tolley
Associate Manager, Agency Operations
801.857.1471