John Gizzio
West Chester,PA
Summary
Results-driven Subrogation Specialist at American Computer Estimating with strong negotiation skills and a proven track record in securing favorable settlements. Expertise in the subrogation process and effective communication led to enhanced customer satisfaction and streamlined operations. Adept at managing high-volume caseloads while fostering collaborative relationships with external partners.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Subrogation Specialist
American Computer Estimating
08.2017 - 01.2025
- Managed a high-volume caseload while maintaining strict adherence to deadlines, quality standards and state laws.
- Negotiated settlements with responsible parties, securing favorable outcomes for clients.
- Assisted in creating company-wide guidelines on standard operating procedures for subrogation processes.
- Established productive relationships with external partners such as attorneys, expert witnesses, and insurance adjusters.
Auto Claims Specialist
American Computer Estimating
06.2013 - 08.2017
- Negotiated reasonable and fair repairs with body shops, while adhering to strict company guidelines and state laws.
- Consistently met performance metrics while maintaining high-quality work in a fast-paced environment.
- Demonstrated adaptability by adjusting quickly to changes in systems or procedures within the organization.
- Managed multiple claims simultaneously while maintaining organization and attention to detail.
- Increased customer satisfaction by efficiently handling auto claims and providing timely updates.
Education
Marketing
Saint Joseph's University
Philadelphia, PAHigh School Diploma -
Sun Valley High School
Aston, PA06.2004
Skills
- Strong negotiation skills
- Case evaluation
- Effective communication
- Investigative research
- Insurance industry acumen
- Subrogation process expertise
- Decision-making capacity
- Teamwork and collaboration
- Problem-solving
- Diminished Value Expert
- Total Loss Evaluations
Certification
Licensed Physical Damage Appraiser in the State of Pennsylvania
Timeline
Subrogation Specialist
American Computer Estimating
08.2017 - 01.2025
Auto Claims Specialist
American Computer Estimating
06.2013 - 08.2017
Marketing
Saint Joseph's University
High School Diploma -
Sun Valley High School
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