CHAD MURRAY
Bulverde,TX
Summary
Military Veteran with 20+ years of proven experience in customer service, investigations, consulting with clients, written communication, and operation management. Accomplished measurable results while leading personnel in high-pressure, high-volume environments. Possesses a comprehensive background in management, research, data collection and negotiations, all derived from conducting domestic and global operations. Proven ability to combine vision, ingenuity, and strong business acumen with well-developed project management and leadership qualities to bolster organizational effectiveness, reach, and overall expansion. Career supported by a Bachelor of Science (B.S.) in Business Administration and an Associate of Applied Science (A.A.S) in Criminal Justice.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Claim Professional (Adjuster)
Travelers Insurance
07.2022 - Current
- Licensed Claim Professional, primary licensed in state of Texas, licensed to handle claims in all states CAT adjuster.
- Investigates and evaluates all relevant facts to determine coverage, damages and liability of first-party property damage claims (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first-party property claims under a variety of policies. Secures recorded or written statements as appropriate.
- Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
- Negotiates with multiple constituents, i.e.; contractors or insured’s representatives and conveys claim settlements within authority limits.
- Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
- Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
- Manages file inventory to ensure timely resolution of cases.
- Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
Operations Specialists
Travelers Insurance
09.2021 - 06.2022
- Enter data, type and copy forms and documents including claim diaries and notes.
- Maintain paper and/or electronic documents in claim file folders or electronic file cabinet, ensure accuracy and tidiness.
- Claim payments including process cancelled checks, voided checks and recoveries, input outside manual checks, report inside manual checks, and document activity on systems note screens, as required. Ensure timeliness and accuracy of all check processing.
- Photocopy, scan and upload documents to the virtual file cabinet.
Investigator
US Air Force Base
10.1999 - 09.2021
- Conducted and supervised investigations of violations of Military, Federal, State, and local laws; Conducted face to face and telephone interviews with involved parties to gather facts and critical information
- Provided concise reports to leadership in a timely manner allowing for informed decisions; Coordinated with military, federal, and local law enforcement agencies to share information impacting the safety and welfare of residents
- Completed reports of investigations including chronological developments by presenting underlying problems/allegations and created comprehensive case files
- Collected, preserved, and maintained evidence to ensure the integrity of the chain of custody; Constructed diagrams and composed detailed reports to adequately define role in the investigations
- Photographed and videotaped scenes, and interviewed witnesses; Retained property records and was responsible for intake, security, and upkeep of evidence; Maintained various logs of evidence which included, date, time, and type of evidence
- Gathered preliminary investigation information as a first responder to a crime scene; Organized and record facts to prepare incident reports
Operations Manager
- Oversaw day-to-day operations and responsible for the morale, health and welfare for a 50-person team responsible for daily security and law enforcement operations providing top-notch customer service to those living, working, or visiting on the installation
- Managed personnel rosters, conducted job performance feedbacks, and reviewed daily reports for grammar and accuracy
- Initiated and received phone calls and written correspondence from account holders, bank personnel, and other organizations regarding the fraudulent use of accounts, suspicious activity, and policy violations
- Interpret and effectively apply protective force orders, plans, procedures, and processes for routine and emergency actions while exercising safety and security measures
- Prepared and submitted reports of incidents or traffic accidents, daily and weekly activities, along with detailed narratives and statistical reports as required
Education
Bachelor of Science (B.S.) - Business Administration
Purdue Global University
01.2017
Associate of Applied Science (A.A.S) - Criminal Justice
Community College of the Air Force
01.2001
Associate of Applied Science (A.A.S) - Computer Science
Penn State University
01.2000
Skills
- Leadership
- Data Analysis
- Quality Assurance
- Organization
- Time Management
- Strategic Planning
- Oral Written Communication
- Microsoft Office
- Customer Service
- Operations Planning
- UAS pilot licensed
- Software: Microsoft Office Suite 365 (Word, Excel, PowerPoint, Outlook) Adobe SharePoint
- Operating Systems: Mac / Microsoft Windows
Certification
- Professional Management Certification | Community College of the Air Force |2014
- FAA UAS Remote Pilot License | 2024
Timeline
Claim Professional (Adjuster)
Travelers Insurance
07.2022 - Current
Operations Specialists
Travelers Insurance
09.2021 - 06.2022
Investigator
US Air Force Base
10.1999 - 09.2021
Operations Manager
Associate of Applied Science (A.A.S) - Criminal Justice
Community College of the Air Force
Associate of Applied Science (A.A.S) - Computer Science
Penn State University
Bachelor of Science (B.S.) - Business Administration
Purdue Global University