Chad Nastoff
Big Rapids
Summary
Results-driven AVP with expertise in retail banking, team development, and operations management. Proven record in enhancing customer experience and branch profitability through effective leadership and strategic sales initiatives.
Overview
13
13
years of professional experience
Work History
AVP, Branch Manager
Horizon Bank
Big Rapids, MI
08.2021 - Current
- Directed branch operations, enhanced sales performance, and improved customer experience.
- Manage and develop branch staff through coaching, performance management and leadership development.
- Grow consumer and business banking relationships through community involvement and business development.
- Ensure compliance with banking regulations, security procedures, and operational policies.
- Oversee branch profitability, deposit growth, lending referrals and customer retention.
- Build partnerships within the local community to expand the bank's presence.
Branch Manager
TCF Bank
Stanton, MI
01.2021 - 08.2021
- Oversaw daily branch operations and retail banking sales to ensure optimal service delivery and customer satisfaction
- Led branch employees to achieve sales and service objectives
- Developed new customer relationships through referrals and community outreach.
- Ensured compliance with regulatory requirements and internal controls.
- Successfully navigated the transition during the acquisition by Horizon Bank.
General Manager
Staples
Mount Pleasant MI
04.2018 - 01.2021
- Led store operations, focusing on sales growth, effective staffing, inventory management, and customer satisfaction.
- Hired, trained, and coached associates to improve performance and engagement.
- Managed payroll, budgets and operational expenses.
- Increased sales through customer relationships and operational excellence.
- Maintained high standards in merchandising, service and inventory control.
District Manager
Family Video
Central Michigan
02.2013 - 02.2018
- Managed 15 retail locations across the district.
- Recruited, trained and developed store managers and leadership teams.
- Managed district sales performance, labor expenses, and profitability.
- Implemented operational strategies to improve customer satisfaction and financial results.
- Conducted performance reviews, coaching, and succession planning.
- Ensured company policies and operational standards were consistently met.
Education
No Degree - Business Administration
Grand Rapids Community College
Grand Rapids, MISkills
- Retail Banking
- Sales and Business Development
- Operations Management
- Financial Performance
- Risk Management
- Customer Experience
- Community Engagement
- Leadership and Team Development
Timeline
AVP, Branch Manager
Horizon Bank
08.2021 - Current
Branch Manager
TCF Bank
01.2021 - 08.2021
General Manager
Staples
04.2018 - 01.2021
District Manager
Family Video
02.2013 - 02.2018
No Degree - Business Administration
Grand Rapids Community College