Chad Nelson
Frisco
Summary
Dynamic General Manager with a proven track record at Caliber Collision, excelling in operations management and team leadership. Spearheaded initiatives that boosted sales and enhanced customer loyalty, while fostering a high-performance culture. Adept at problem resolution and staff development, driving continuous improvement and financial stability across all departments.
Overview
10
10
years of professional experience
Work History
General Manager
Caliber Collision
Mckinney
06.2023 - 04.2025
- Managed budget implementations, employee reviews, training, and schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Production Manager
Caliber Collision
Frisco, TX
06.2022 - 06.2023
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed internal operational standards and productivity targets.
Mechanic
Caliber Collision
Dallas, TX
05.2019 - 06.2023
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
Auto Body Technician
Caliber Collision
Dallas, TX
12.2014 - 05.2019
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Replaced and repaired vehicle parts according to work order instructions.
- Followed standard operating procedures to achieve consistent quality of work.
Education
High School Diploma -
Hononegah High School
Roscoe, IL05-2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team leadership
- Staff management
- Customer relations
- Training and development
Timeline
General Manager
Caliber Collision
06.2023 - 04.2025
Production Manager
Caliber Collision
06.2022 - 06.2023
Mechanic
Caliber Collision
05.2019 - 06.2023
Auto Body Technician
Caliber Collision
12.2014 - 05.2019
High School Diploma -
Hononegah High School