Chad Pritchard
43545 Chesterfield Dr, Sterling Heights
Summary
Result-driven professional with extensive experience in account management, focusing on building strong customer relationships and driving business growth. Adept at negotiating contracted shipments, resolving customer issues, and aligning my services with customer needs. Proven success in team collaboration and adapting to dynamic market environments, showcasing excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Brokerage Account Manager
SFL Companies
01.2021 - 11.2025
- Work closely with warehouse, carrier transportation, and customer service teams to ensure shipments are loaded, tracked, and delivered on time.
- Analyze market trends and strategize methods to improve margin for the books of business.
- Serve as primary point of contact for assigned customers, build relations and help meet their industry needs.
- Complete daily tasks that include check calls, load planning, appointment making, resourcing partner carriers, and reaching out to customers to ensure all transportation needs are met.
Millwork Sales Specialist
Home Depot
08.2015 - 03.2022
- Generate customer quotes for special order Doors and windows.
- Provide important product knowledge to customers to ensure they get the correct product they are looking for.
- Build strong relationships with customers over the phone, or in person.
- Maintain a professional appearance on the sales floor and attend to stock all in store items.
Education
High School Diploma -
Henry Ford II
Sterling Heights, MI06-2014
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Issue resolution
- Operations
Certification
Certified warehouse equipment operator
Millwork specialist
Timeline
Brokerage Account Manager
SFL Companies
01.2021 - 11.2025
Millwork Sales Specialist
Home Depot
08.2015 - 03.2022
High School Diploma -
Henry Ford II