Chad Ragin
Miami,FL
Summary
Security Officer with over 7 years of comprehensive experience in theft prevention, surveillance, and customer service. Demonstrates a visionary approach to enforcing security protocols while enhancing guest experiences through exceptional front desk operations. Committed to maintaining safety and compliance, leveraging detail-oriented skills and collaborative efforts to foster a secure environment.
Overview
10
10
years of professional experience
Work History
Security Officer
Hilton
1601 Biscayne Blvd Miami, FL 33132
04.2022 - Current
- Guarded restricted areas to prevent unauthorized entry
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Secured personnel and premises by inspecting buildings and patrolling property
- Enforced security regulations and escorted non-compliant individuals to private areas for processing
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity
- Monitored premises and recorded activity in daily officer reports
- Verified photo IDs and tickets to allow guests passage
Armed Security Officer
AKD Security
4025 NE 2nd Ave, Miami,FL 33137
03.2023 - 10.2024
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Provided excellent customer service while enforcing store policies, creating a welcoming atmosphere for shoppers.
- Reduced incidents of shoplifting through prompt identification and reporting of suspicious activities.
- Supported loss prevention efforts through accurate documentation of incidents, enabling targeted improvements to store policies and processes.
- Ensured a safe shopping environment for customers by addressing potential safety hazards promptly.
- Collaborated with store management to implement effective loss prevention strategies, reducing shrinkage rates.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
Security Officer/ Screening
Andy Frain
5201 Blue Lagoon Drive, Miami, FL 33126
10.2021 - 12.2022
- Conducted security checks for300+ visitors, ensuring a safe environment
- Implemented new screening protocols, reducing wait times by12 minutes
- Identified and addressed security threats, maintaining site safety
- Collaborated with law enforcement to improve incident response
Security Officer/Front Desk Agent
First Service Residential
2001 Biscayne Blvd, Miami, FL 33137
09.2020 - 09.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities
- Answered telephones and greeted visitors to assist, answer questions and direct
- Received incoming calls and coordinated with staff to fulfill customer requests
- Showed off dining areas, pool, spa and fitness center to prospective and current guests
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service
Security officer
Allied Universal
7200 Corporate Center Dr #600 Miami,FL 33126
11.2019 - 03.2020
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Security Guard/Bouncer
Mangos tropical cafe
900 Ocean Drive Miami Beach, FL 33139
10.2017 - 03.2020
- Ensured guest safety, resolving conflicts efficiently during high-capacity events
- Reduced unauthorized access by monitoring entry points effectively
- Collaborated with team to maintain a secure environment
- Utilized observational skills to prevent incidents
- Significantly improved compliance with venue policies
Security Officer
Deco international security corporation
407 Lincoln Road Miami Beach, FL 33139
08.2017 - 10.2017
- Monitored premises to ensure safety, reducing incidents significantly
- Collaborated with team to enhance security protocols, achieving measurable improvements
- Conducted regular inspections, identifying and resolving potential threats efficiently
Sales Representative
Macy's
1675 Meridian Ave, Miami Beach, FL 33139
09.2014 - 08.2017
- Monitored customer order process and addressed customer issues
- Improved overall customer purchasing experiences to promote steady revenue
- Answered product questions with up-to-date knowledge of sales and promotions
- Developed key customer relationships to increase sales
- Created successful strategies to develop and expand customer sales
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
- Suggested products and services to match customers' stated needs and preferences
- Trained new team members in cash register operation, stock procedures and customer services
Education
High School Diploma - undefined
Booker T. Washington Senior High
Miami, FL06.2014
Skills
- Crime Prevention
- Investigative Skills
- Detail-Oriented
- Team Player
- Customer Service
- Theft Prevention
- Security Procedures
- Surveillance
- Front Desk Operations
- Sales
Timeline
Armed Security Officer
AKD Security
03.2023 - 10.2024
Security Officer
Hilton
04.2022 - Current
Security Officer/ Screening
Andy Frain
10.2021 - 12.2022
Security Officer/Front Desk Agent
First Service Residential
09.2020 - 09.2022
Security officer
Allied Universal
11.2019 - 03.2020
Security Guard/Bouncer
Mangos tropical cafe
10.2017 - 03.2020
Security Officer
Deco international security corporation
08.2017 - 10.2017
Sales Representative
Macy's
09.2014 - 08.2017
High School Diploma - undefined
Booker T. Washington Senior High