Chad Reed
Hudsonville,MI
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
21
21
years of professional experience
Work History
General Manager
Fastenal
Zeeland, MI
08.2023 - Current
- Fostered relationships with key stakeholders to drive business growth and exceed business goals.
- Led operational strategy to enhance inventory management and streamline supply chain processes.
- Oversaw daily operations, ensuring adherence to safety standards and compliance protocols.
- Managed team performance through effective coaching, training, and conflict resolution techniques.
- Developed and implemented process improvements that increased efficiency across multiple departments.
Onsite Account Rep
Fastenal
Zeeland, MI
04.2020 - 08.2023
- Managed customer accounts, ensuring timely resolution of inquiries and order processing.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline order fulfillment processes.
- Trained new team members on company policies and best practices for account management.
- Coordinated product orders and deliveries, optimizing supply chain processes.
Onsite Account Specialist
Fastenal
Kentwood, MI
04.2018 - 04.2018
- Managed customer accounts to ensure accurate order fulfillment and timely delivery.
- Analyzed client needs to recommend tailored product solutions and enhance satisfaction.
- Cultivated strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed multiple sites simultaneously, demonstrating exceptional organizational skills and attention to detail.
Account Specialist Vending
Fastenal
Zeeland, MI
09.2016 - 04.2018
- Managed customer accounts, ensuring accurate order processing and timely delivery.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Implemented process improvements that streamlined daily operations and enhanced service quality.
- Developed and implemented vending schedule to efficiently service all customers.
Sales Support
Fastenal
Zeeland, MI
09.2015 - 09.2016
- Communicated with customers through appropriate mediums to discuss needs and changes for vending machines.
- Processed customer orders, delivered exceptional customer service and met sales support objectives.
- Improved customer satisfaction with timely sales support, addressing concerns, and providing relevant solutions.
- Trained new Sales Support Representatives, enhancing team productivity and cohesion.
Billing Service Advocate
Farmers Insurance Group
Caledonia, MI
10.2014 - 09.2015
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Supported team members, fostering a collaborative and productive work environment.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Documented calls accurately, maintaining organized records for future reference or escalation purposes if needed.
- Managed high call volumes while maintaining quality service standards and positive customer interactions.
- Coordinated with cross-functional teams to ensure seamless resolution of customer issues, resulting in higher satisfaction rates.
- Obtained a Personal Lines Insurance License through training and the state exam.
Co-Owner/Installer
TMC Concrete Solutions
South Lyon, MI
01.2012 - 09.2015
- Established client relationships, driving repeat business through exceptional service delivery.
- Estimated materials and labor required to complete various job duties.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Networked with other businesses and customers to increase sales opportunities and contacts.
Installer
Premier Garage
Novi, MI
11.2010 - 12.2011
- Installed custom garage systems, enhancing space efficiency and organization.
- Developed relationships with customers to ensure satisfaction with the installation process.
- Contacted customers prior to date of scheduled installations to verify appointments.
- Maintained inventory of tools and materials to optimize workflow efficiency.
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
Installer
Malloy Lithographing Inc.
Ann Arbor, MI
05.2008 - 08.2009
- Conducted quality inspections to ensure compliance with company standards.
- Operated production machinery to ensure efficient workflow and product quality.
- Trained new employees on operational procedures and safety protocols.
- Collaborated with team members to streamline production processes and reduce downtime.
- Assisted in inventory management by tracking materials used during production runs.
- Implemented best practices for maintaining cleanliness and organization within work area.
- Used equipment properly to avoid workplace hazards or injuries.
Cashier/Stocker
South Lyon Lumber
South Lyon, MI
01.2005 - 08.2007
- Greeted customers entering store and responded promptly to customer needs.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained accurate cash drawer balances through diligent record-keeping and reconciliation.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Trained new team members on customer service protocols and operational procedures.
Education
Business
Western Michigan University
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Inventory control
- Purchasing
Timeline
General Manager
Fastenal
08.2023 - Current
Onsite Account Rep
Fastenal
04.2020 - 08.2023
Onsite Account Specialist
Fastenal
04.2018 - 04.2018
Account Specialist Vending
Fastenal
09.2016 - 04.2018
Sales Support
Fastenal
09.2015 - 09.2016
Billing Service Advocate
Farmers Insurance Group
10.2014 - 09.2015
Co-Owner/Installer
TMC Concrete Solutions
01.2012 - 09.2015
Installer
Premier Garage
11.2010 - 12.2011
Installer
Malloy Lithographing Inc.
05.2008 - 08.2009
Cashier/Stocker
South Lyon Lumber
01.2005 - 08.2007
Business
Western Michigan University