Chad Robinson
Hernando,MS
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
31
31
years of professional experience
Work History
Account Manager
Reed Technology
06.2023 - Current
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Met existing customers to review current services and expand sales opportunities.
Vice President of Sales and Operations
Transplus Freight Systems
01.2016 - 08.2022
- Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Initiated in-depth account assessments with sales and management teams to evaluate sales potential.
- Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Increased declining margins [Number]% and profits [Number]% by cross-selling [Type] products to existing customers.
- Contributed to team and customer success by creating and delivering engaging client-facing presentations to communicate [Product or Service] benefits.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Developed and implemented account management plans to establish customer satisfaction.
- Built relationships with customers and community to establish long-term business growth.
Firefighter/EMT
Hernando Fire Dept
05.2003 - 07.2017
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
Account Manager
Dedicated Logistical Services
01.1993 - 10.2015
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
Education
High School Diploma -
Hernando High School
Hernando, MS05.1992
Skills
- Account Management
- Account Servicing
- Territory Management
- Campaign Execution
- Schedule Management
- Complaint Management
- Customer Service
- Client Relationship Management
- Account Development
- Contract Negotiation
- Team Training
- Project Management
- Sales Development
Timeline
Account Manager
Reed Technology
06.2023 - Current
Vice President of Sales and Operations
Transplus Freight Systems
01.2016 - 08.2022
Firefighter/EMT
Hernando Fire Dept
05.2003 - 07.2017
Account Manager
Dedicated Logistical Services
01.1993 - 10.2015
High School Diploma -
Hernando High School
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